Our blog shines light on community management and all things social.
Community managers are the experts on their brand’s online audience. They seamlessly connect the brand with their audience to create a community and relationship that extends beyond business to consumer.
Community management is now an expectation from customers. It’s the perfect opportunity to connect with them. If customers have a positive experience, they’ll drive new business and create more opportunities.
Mattress Firm and its family of companies have been delivering better sleep across America for the past 90 years. With a nation suffering from poor
Community management is integral to a brand’s health and growth. Often overseeing social networks that span countries and time zones, a brand’s community manager has
The process of monitoring online conversations and collecting data from different social media networks is called social media listening. The best approach? Know your target audience and business goals. From that point, you can take a look at your resources to find the best way to achieve those goals. Tools or a social listening service may come in handy to get you started.
Audio moderation is social media and digital moderation specific to audio and video, or any sound that flows through channels, such as TikTok and Facebook Live Audio. Moderating audio content has become increasingly difficult, as platforms push short videos with many interaction styles, from stickers to captions to songs to text overlays.
Case Study As Canada’s #1 casual dining brand, Boston Pizza has been serving communities in 400+ franchisees based from coast to coast since opening its
TikTok is a video-sharing social media app that garners over 1 billion unique monthly active users and is great for businesses that are looking for growth on social media. From challenges to reviews, users flock to the platform for a variety of reasons – including the the small bites of content that can inform and inspire.
Discord is a communication platform popular among gamers. However, this group chat service has now blown up beyond its popularity in the gaming world and is a great addition for brands that…
How often should a brand post on TikTok per day? Find out tips & strategies to improve your brand audience, growth & engagement based on posting frequency.
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