Community Management
OMG Facebook Is Down – What Should You Do?
On March 13, an estimated 2.6 billion people were horrified by being denied customer servi
Social Media Management
Helping Customers Where (and When) They Want
Customer service is somewhat a product of the 20th century, but times have changed.
blog
Social Media in 2019 – The Big Plays
In the branding world, no event hits harder than the Super Bowl.
Social Media Management
5 Ways to Improve Customer Service with Chatbots
To get the most out of chatbots, we can help.
Social Media Strategy
Social Media for Healthcare – The Bookmark-Worthy Guide
Social Media for Healthcare - The Bookmark-Worthy Guide
Social Media Engagement
7 Reasons You Should Use Chatbots in 2019
In our 24/7 world, the 9-to-5 mentality is obsolete. With the internet always open for bus
Social Media Management
Social Media Management Platforms: An ICUC Perspective
Here are some services we’re quite familiar with, and a few reasons their users enjoy them
Review Management
Major Changes to Facebook Business Reviews
For brands, the trouble is that Facebook holds all the cards. The social network chooses t
Social Insights
Are YOU creating a Data Driven Strategy for 2019?
Today, a data-driven marketing strategy makes the difference between shouting into the win