Food & Beverage
Grab a seat at the table for your community
Food is a centerpiece of community building. Our 250+ team is built to satisfy both the passionate critics and the main dish enthusiasts during connection or crisis. With 24/7, global touch points, we’ll improve your customer’s interactions online, so they walk-in happy offline.
Connect, engage and grow at scale
With a team of over 250 content specialists and community managers, we become an extension of your brand, fostering vibrant conversations building loyalty and growth.
Optimize customer service with speed and accuracy
Through data-driven strategy and reporting, our teams are equipped with the social listening tools to understand, report & act across digital touchpoints with speed and accuracy to answer customer inquiries and resolve feedback.
Transform customer sentiment with top tier review management & outreach
Review management is essential in the hyper-competitive F&B industry. Gone unaddressed, one negative customer review or comment can deter hundreds from placing an order or booking a table. With ICUC’s customer service teams, we don’t just address customer concerns at speed, we establish loyal diners who want to come back.
You’ll enhance the customer experience with responsiveness and better customer support
You can access real data, in real-time, to drive ROI
You’ll maintain a consistent reliable brand voice online, as you grow
You can’t reach all customer touchpoints with the growth and size of your business
You feel vulnerable to crisis customer moments, and missed areas of connection
You miss audience data points and brand mentions, simply for lack of visibility
Ready to talk?
Book a Meeting
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
I hit submit. What happens now?
Expect to hear from our growth team in 24 hours.
We’ll book a discovery call to identify your brand’s online business challenges.
Once partnered, our team begins our 4-step onboarding process to build a custom program addressed to your specific needs.
Restaurants & Food FAQ
Since the rise of social media, every one of your consumers has become a food critic with a powerful following. Poor customer experiences will come back to bite your business more than ever before. It’s crucial for food and beverage companies to employ unique and strategic marketing tactics to capture the attention of today’s consumer.
Social never sleeps, and a PR crisis can strike anytime, especially in the food industry. ICUC is ready to take informed action on millions of conversations, 24 hours a day, 365 days a year. Our global team of moderators watches your brand around the clock, protecting your company against potential crisis before a situation ever arises.
The answer to this question depends heavily on several factors, including specific market sector, brand story, corporate regulation, and your unique audience segments. ICUC will utilize our custom reporting solutions to help determine which social media platforms your brand will benefit from the most.
ICUC has a suite of tools to help you listen to your audience and uncover insights. From there we transform social media data into actions. Get informed and stay ahead of your competition.
Our pricing model is based on several variables:
- What volume of content do you need ICUC to manage?
- What kind of response time (SLA) are you looking for?
- What channels does ICUC need to manage?
- Are responses scripted or unique based on situations?
- Do you need publishing/scheduling services?
- What are your goals?
As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!