Social Media Moderation

Social Media Moderation

Harness the power of Social Media Moderation with ICUC’s integrated, international coverage and protection services.

A crisis can happen at any moment; are you ready?

Crisis moments hit when we least expect them. One bad tweet or viral TikTok can impact a company’s sales for months to follow. As the global leader in community management, ICUC offers a suite of international moderation services specific to crisis moments — both local and global — so your team is never alone. With us, know that your community is in good hands, and your brand image, voice, and legacy is safe around the clock.

Content Moderation

How our moderation team protects your brand

Rest easy knowing your brand is secure 24/7/365 around the globe. Our global team works weekends, evenings, holidays and during periods of high or crisis traffic —we’ve got you covered.

Scale your online communication to your company's growth.

Access coverage of 52+ languages across all social and digital platforms.

Create solid SLAs with rapid responses and value-aligned communication.


ICUC provides yearly moderation services for Visit California. Visitors from all around the world look to travel to California for the incredible views, historic landmarks, and vibrant culture. Our team helps Visit California understand conversation to prepare meaningful content to draw in new visitors to experience all that California has to offer. ICUC supports moderation in…

9 languages …

across 12 regions …

24/7/365 days a year

Ready to talk?

Book a Meeting

Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.

I hit submit. What happens now?

  1. Expect to hear from our growth team in 24 hours.

  2. We’ll book a discovery call to identify your brand’s online business challenges.

  3. Once partnered, our team begins our 4-step onboarding process to build a custom program Addressed to your specific needs.

Connect with our team using the form below,
or give us a call at 1-800-710-2713.

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Social Moderation FAQ

Social media moderation services from ICUC can include a variety of deliverables, from video/photo moderation, text moderation and contest moderation to scripted engagement. We will come up with a tailored solution to meet your needs.

There is no limit. ICUC provides community management support through most social networks, including Twitter, Facebook, Instagram, Pinterest, and many more. We provide social media moderation services for international corporations and a wide range of businesses. For example, we moderate 19 Smucker’s brands, across 53 social channels. Activities include: monitoring, tagging and responding to hundreds of pieces of user generated content per day.

A crisis plan is essential to a business plan in today’s social world. You never know when a crisis will appear and it’s imperative to have an actionable plan in place. ICUC develops this action plan for your brand, while also proactively preventing crises through ongoing community management.

Happy you asked! We sure do. For example, ICUC handled the ‘Gap Kids’ Class of 2015′ contest, which was an international search for models aged 0-12 years. We offered customer service support and moderated 157K photo entries from five countries.

Our pricing model is based on several variables:

  1. What volume of content do you need ICUC to manage?
  2. What kind of response time (SLA) are you looking for?
  3. What channels does ICUC need to manage?
  4. Are responses scripted or unique based on situations?
  5. Do you need publishing/scheduling services?
  6. What are your goals?

As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!