Our Values
ICUC is a trailblazing company that has pioneered community management services in social spaces since even before social media existed. Starting in the mobile marketing space with SMS and text messaging promotions and Text to Screen applications - ICUC's virtual teams were already doing content moderation and community management before those were commonplace specialties. We continue to embody this trailblazing attitude as we innovate in the realms of artificial intelligence, machine learning and optimizing performance of our virtual (now global!) teams of human experts by blending the best of humans and technology to provide unsurpassed social media management services.
Pioneering
We are always seeking new and better ways to create value for our clients. We are at the forefront of social media management, building bridges between platforms, partners, technology and people.
Accountable
We own our successes and failures, we take responsibility for our actions and take pride in our work.
Collaborative
Being a virtual/remote organization doesn’t mean that we have any less team coherence than anywhere else. This just creates even more of a drive for our leaders to keep communication even more frequent and clear to push for the best possible outcomes.
Our Mission
We are a company focused on delivering results for brands and agencies. No results, no business. Our team is based all over the world and comprised of go-getters, movers and shakers and rockstars. Being a virtual organization makes us lean, cost-efficient and intensely flexible. We’re innovating the best service solutions for social media management the world has ever seen and if you are an independent, self-motivated person driven by the need to succeed, you might be just the kind of person we are after.
Keith Bilous
CEO & Global President
Life at ICUC
All the good and bad you read about working from home… well, that’s all true! We’ve had numerous great, talented people join our team over the years only to realize that working remotely simply wasn’t for them. We’re happy they tried and were able to learn that about themselves in the process.
Our daily drill includes a lot of time on cloud office solutions like G Suite and Microsoft Office 365. Email, chat, web conferences on Google Hangouts, Google Meet, Skype, GotoMeeting, Uberconference and Zoom – these are all a standard day in the life. Staying close to your colleagues through frequent communications – much of it on video is critical to staying “dialled in”.
As a remote/virtual structure, metrics rule our conduct. Time tracking, staffing efficiency, revenue quotas, etc all very precise and clear measures of success are often reviewed by teams. It can sometime feel like a little too much scrutiny/pressure to those unfamiliar with a performance culture. BUT, if you are motivated by challenging goals and targets, and like achieving the next milestone, our culture might just be what you’re looking for.
You’ll love working at ICUC
Tremendous Freedom
Work as much or as little as you'd like, we have openings for casual workers all the way up to full-timers. We are a performance-based culture and always looking for performance-minded individuals!
Amazing Clients
Want to work for some of the world's most amazing and recognizable brands? You've come to right place.
Work from Anywhere
Have a fast and reliable internet connection? Since we are a remote working company, we don't care if you are at home or at a resort on the other side of the planet. Wherever you're productive is where you work!
Opportunities for Advancement
Many of our supervisors, community managers and client services team came from entry level positions as content specialists, get started and show us how high you can rise!
Get in Touch
Have questions about working for ICUC? Let us know.