ICUC

Community Management

Community Management

Attract, nurture and build a robust online customer base with 24/7 community management, spanning 52+ languages.

Engaging customers in your brand voice requires expertise

The online relationship between a company and a customer is precious. To keep and grow a lasting connection, companies need to invest time, energy, and availability. It’s an overwhelming ask, but there’s an easy starting point: Hire experts in community management.

At ICUC we don’t just manage online brand communities, we proactively cultivate & create them. Our community engagement specialists refine your brand persona, grow your customers’ loyalty, and expand your brand visibility through fast and nuanced online interactions — no Instagram comment, Discord message, Tweet, nor chatbot inquiry goes unanswered on our watch.

There are hundreds of billions of people online every day worldwide. Attract and retain the right customers at the right time with ICUC’s 24/7 community management services, at a global scale.

 

Community management

How your brand will benefit from Community Management

Build, scale and engage an authentic community online, true to your brand value

Bolster your brand reputation with increased response time, and unleveled customer service

Gain a competitive edge over your competitors with real-time, around-the-clock engagement, never missing a beat

Increase ROI by providing customers real-time information on your products and services

Generate new leads through positive reviews by meeting customer demands, both online and through word of mouth

OUR RESULTS

Over a 2-week long campaign, ICUC managed 3,318 total inbound messages

Maintained positive customer sentiment, despite customer confusion

Nurtured and built upon 1,524 total brand engagements

THE PROBLEM

Every year Red Robin honors Veterans with a free burger! It’s Red Robin’s busiest day on social media. In 2021, Red Robin decided to try something different by offering the reward through the loyalty program. 

THE SOLUTION

• ICUC’s strong “big brand” background
• Fast integration into ICUC’s platform-specific social listening tools
• 24/7, culture-driven customer care capabilities

Ready to talk?

Book a Meeting

Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.

I hit submit. What happens now?

  1. Expect to hear from our growth team in 24 hours.

  2. We’ll book a discovery call to identify your brand’s online business challenges.

  3. Once partnered, our team begins our 4-step onboarding process to build a custom program addressed to your specific needs.

Connect with our team using the form below,
or give us a call at 1-800-710-2713.

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Community Management FAQ

Sure. But we already have global scale in place with over 250+ people and a variety of tools to pull from. Our specialists possess a deep expertise for fostering engagement. To maintain these attributes in-house is laborious, that’s why many clients choose us to become an extension of their team.

Community Management is now an expectation from customers. It’s the perfect opportunity to connect with them. If customers have a positive experience, they’ll drive new business creating more opportunities. Consequently, improving revenue and increasing ROI.

Our clients save time and money by partnering with us. We have an established team ready for you. They have the necessary training, scope and scale for all of your social customer service needs. Once their needs are met, you’ll see more business opportunities, new leads and higher ROI