blog
Social Customer Service – Why It Matters More Than Ever
Here we are already, the second quarter of 2019. How’d that happen? Time flies, like they
blog
SSMW19 Key Takeaways from a Strategist (Like Me!)
As the stage was set for Social Media Marketing World (SSMW) 2019 keynote speaker Facebook
Community Management
OMG Facebook Is Down – What Should You Do?
On March 13, an estimated 2.6 billion people were horrified by being denied customer servi
Social Media Management
Helping Customers Where (and When) They Want
Customer service is somewhat a product of the 20th century, but times have changed.
blog
Social Media in 2019 – The Big Plays
In the branding world, no event hits harder than the Super Bowl.
Social Media Management
5 Ways to Improve Customer Service with Chatbots
To get the most out of chatbots, we can help.
Social Media Strategy
Social Media for Healthcare – The Bookmark-Worthy Guide
Social Media for Healthcare - The Bookmark-Worthy Guide
Social Media Engagement
7 Reasons You Should Use Chatbots in 2019
In our 24/7 world, the 9-to-5 mentality is obsolete. With the internet always open for bus
Social Media Management
Social Media Management Platforms: An ICUC Perspective
Here are some services we’re quite familiar with, and a few reasons their users enjoy them