About Us

On a mission to remind the world there are humans behind brands

About ICUC

Founded in 2002, ICUC is the pioneering force in social media community management and digital customer care. We are a global team of digital mavens, experts, and go-getters delivering results for leading brands and agencies within a suite of cross-channel services unmatched in the following categories: responsiveness, expertise, and scalability. As a virtual organization, we are lean, cost-efficient and intensely flexible. Our recent honors include Content Marketing World’s Agency of the Year Finalist (2021), Pharma Tech Outlook’s Top Pharma Service Company (2021), and Engage Awards Best Use of Customer Voice (2021).

Our Mission

Our mission is to remind the world there are humans behind brands online. We take pride in our fully remote, women-led workplace and professional network. Our priorities are to ensure safety, connection, and understanding for our global brands, their online communities, and our esteemed colleagues.

Our Values

Pioneering

We are always seeking new and better ways to create value for our clients. Our solutions are at forefront of social media and digital community management, building bridges between platforms, partners, technology, and people.

Accountable

We take responsibility for our actions and pride in our work, owning both our wins and losses (or better said: opportunities for growth). In this multi-tiered, cross-functional digital marketplace, we work together to learn, expand and drive positive change.

Collaborative

Being a fully remote organization doesn’t mean that we have any less team coherence. Our virtual relationships create incentive to keep communication consistent and clear to solve for the best possible outcomes for our client communities.

Who We Are

100% remote since our beginning in 2002.
Our diverse teams cover 52+ languages transcending time zones.

Northern California
Tyler H
Social Media Strategist
Boston, Massachusetts
Katie G
Senior Social Media Strategist
Toronto, Ont. Canada
Charissa T
Social Media Strategist
Vancouver, Canada
Nicole VZ
Co-President & Chief Growth Officer
Mexico City, Mexico
Dalia E
Social Media Strategist
Phoenix, Arizona
Rebecca U
Manager, Learning & Development
Brazil
Thierry J
Manager, Revenue Operations
Veneto, Italy
Omar Conzato
Content Specialist
London, England
Peter Tromans
Manager, Regulated Strategy
Romania
Marin Z
Content Specialist
Egypt
Mohamed A
Business Analyst
Thailand
Alex A
Community Manager
Japan
Alex H
Content Specialist

Meet ICUC’s Leadership

Nicole Van Zanten

Nicole van Zanten

Co-President &
Chief Growth Officer

Jan Reischek

Co-President &
Chief Operations Officer

Erika Lovegreen

Erika Lovegreen

SVP, Marketing and Communications

Amanda Wagner

Amanda Wagner

VP, Operations

Phoenix Warthen

Phoenix Warthen

Sr. Director,
Customer Success

Tawny Zahm

Tawny Zahm

Sr. Director,
Growth

Kelvin De Veth

Kelvin De Veth

Director,
Customer Success

Elizabeth Smith

Elizabeth Smith

Director,
Regulated Customer Success

Rebecca Unrue

Rebecca Unrue

Director,
People Operations

Sally Bannerman

Director,
Product Development

Victoria Bolduc

Victoria Bolduc

Director,
Insights

Thierry Jomini

Director,
Operations

Katie Gillis

Katie Gillis

Director,
Strategy

Ready to talk?
Book a Meeting

Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.

I hit submit. What happens now?
  1. Expect to hear from our growth team in 24 hours.
  2. We’ll book a discovery call to identify your brand’s online business challenges.
  3. Once partnered, our team begins our 4-step onboarding process to build a custom program addressed to your specific needs.
Connect with our team using the form below,
or give us a call at 1-800-710-2713.
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