On a mission to remind the world there are humans behind brands
Founded in 2002, ICUC is the pioneering force in social media community management and digital customer care. We are a global team of digital mavens, experts, and go-getters delivering results for leading brands and agencies within a suite of cross-channel services unmatched in the following categories: responsiveness, expertise, and scalability. As a virtual organization, we are lean, cost-efficient and intensely flexible. Our recent honors include Content Marketing World’s Agency of the Year Finalist (2021), Pharma Tech Outlook’s Top Pharma Service Company (2021), and Engage Awards Best Use of Customer Voice (2021).
Our mission is to remind the world there are humans behind brands online. We take pride in our fully remote, women-led workplace and professional network. Our priorities are about ensuring safety, connection, and understanding for our global brands, their online communities, and our esteemed colleagues.
100% remote since our beginning in 2002.
Our diverse teams cover 52+ languages transcending time zones.
Chief Growth Officer
Chief Operations Officer
SVP, Marketing and Communications
Regulated Customer Success
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.