About Us
On a mission to remind the world there are humans behind brands
About ICUC
Founded in 2002, ICUC is the pioneering force in social media community management and digital customer care. We are a global team of digital mavens, experts, and go-getters delivering results for leading brands and agencies within a suite of cross-channel services unmatched in the following categories: responsiveness, expertise, and scalability. As a virtual organization, we are lean, cost-efficient and intensely flexible. Our recent honors include Content Marketing World’s Agency of the Year Finalist (2021), Pharma Tech Outlook’s Top Pharma Service Company (2021), and Engage Awards Best Use of Customer Voice (2021).
Our Mission
Our mission is to remind the world there are humans behind brands online. We take pride in our fully remote, women-led workplace and professional network. Our priorities are to ensure safety, connection, and understanding for our global brands, their online communities, and our esteemed colleagues.
Our Values
Pioneering
We are always seeking new and better ways to create value for our clients. We are at the forefront of social media and
digital community management, building bridges between platforms, partners, technology, and people.
Accountable
Collaborative
mean that we have any less team
coherence than anywhere else. Our virtual
relationships create even more of a drive
for our leaders to keep communication
consistent and clear to solve for the best
possible outcomes for our client
communities.
Who We Are
100% remote since our beginning in 2002.
Our diverse teams cover 52+ languages transcending time zones.
Work at ICUC
Tyler H
Social Media Strategist
Katie G
Senior Social Media Strategist
Jazmin G
Director, Social Strategy & Insights
Charissa T
Social Media Strategist
Nicole VZ
Co-President & Chief Growth Officer
Dalia E
Social Media Strategist
Rebecca U
Manager, Learning & Development
Thierry J
Manager, Revenue Operations
Omar Conzato
Content Specialist
Peter Tromans
Manager, Regulated Strategy
Marin Z
Content Specialist
Mohamed A
Business Analyst
Alex A
Community Manager
Alex H
Content Specialist
Meet ICUC’s Leadership
Nicole van Zanten
Co-President &
Chief Growth Officer
Jan Reischek
Co-President &
Chief Operations Officer
Erika Lovegreen
SVP, Marketing and Communications
Amanda Wagner
VP, Operations
Phoenix Warthen
Sr. Director,
Customer Success
Tawny Zahm
Sr. Director,
Growth
Kelvin De Veth
Director,
Customer Success
Elizabeth Smith
Director,
Regulated Customer Success
Rebecca Unrue
Director,
People Operations
Omar Rafique
Director,
Product Development
Victoria Bolduc
Director,
Insights
Katie Gillis
Associate Director,
Strategy
Nicole van Zanten
Co-President &
Chief Growth Officer
Jan Reischek
Co-President & Chief Operations Officer
Erika Lovegreen
SVP, Marketing and Communications
Amanda Wagner
VP, Operations
Phoenix Warthen
Sr. Director,
Customer Success
Tawny Zahm
Sr. Director,
Growth
Kelvin De Veth
Director,
Customer Success
Elizabeth Smith
Director,
Regulated Customer Success
Rebecca Unrue
Director,
People Operations
Omar Rafique
Director,
Product Development
Victoria Bolduc
Director,
Insights
Katie Gillis
Associate Director,
Strategy
Ready to talk?
Book a Meeting
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
I hit submit. What happens now?
Expect to hear from our growth team in 24 hours.
We’ll book a discovery call to identify your brand’s online business challenges.
Once partnered, our team begins our 4-step onboarding process to build a custom program addressed to your specific needs.