On a mission to remind the world there are humans behind brands
Founded in 2002, ICUC is the pioneering force in social media community management and digital customer care. We are a global team of digital mavens, experts, and go-getters delivering results for leading brands and agencies within a suite of cross-channel services unmatched in the following categories: responsiveness, expertise, and scalability. As a virtual organization, we are lean, cost-efficient and intensely flexible. Our recent honors include Content Marketing World’s Agency of the Year Finalist (2021), Pharma Tech Outlook’s Top Pharma Service Company (2021), and Engage Awards Best Use of Customer Voice (2021).
Our mission is to remind the world there are humans behind brands online. We take pride in our fully remote, women-led workplace and professional network. Our priorities are about ensuring safety, connection, and understanding for our global brands, their online communities, and our esteemed colleagues.
We are always seeking new and better ways to create value for our clients. Our solutions are at forefront of social media and digital community management, building bridges between platforms, partners, technology, and people.
We take responsibility for our actions and pride in our work, owning both our wins and losses (or better said: opportunities for growth). In this multi-tiered, cross-functional digital marketplace, we work together to learn, expand and drive positive change.
Being a fully remote organization doesn’t mean that we have any less team coherence. Our virtual relationships create incentive to keep communication consistent and clear to solve for the best possible outcomes for our client communities.
100% remote since our beginning in 2002.
Our diverse teams cover 52+ languages transcending time zones.
Co-President &
Chief Growth Officer
Co-President &
Chief Operations Officer
SVP, Marketing and Communications
SVP, Operations
Sr. Director,
Customer Success
Sr. Director,
Growth
Director,
Customer Success
Director,
Regulated Customer Success
Director,
Product Development
Director,
Operations
Director,
Strategy
We take the most important developments and turn them into a curated, easily digestible newsletter delivered to your inbox every Tuesday.
We take the most important developments and turn them into a curated, easily digestible newsletter delivered to your inbox every Tuesday.
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Learn how ICUC’s engagement and moderation teams support and protect global brands and their online communities.
