BEST SOCIAL MEDIA AGENCY
The online relationship between a company and a customer is precious. To secure, maintain, and grow this connection, companies need to invest time, energy, and availability online, in real-time, wherever and whenever your target audience needs it. It’s an overwhelming ask even for the most robust marketing teams, but there’s an easy starting point: Hire experts in community management.
At ICUC we don’t just manage online brand communities, we proactively cultivate & create them. Our teams of content moderators, community managers, digital strategists, and social listening analysts refine your brand persona, grow your customers’ loyalty, and expand your social media presence through highly nuanced online interactions — every Instagram comment, TikTok thread, Discord message, every Tweet, and chat bot inquiry.
There are hundreds of billions of people online every day around the globe. We’re the best social media agency behind hundreds of large enterprise brands that come back to ICUC time and time again for a social media strategy that attracts and retains the right customers, at the right time, with 24/7 community management at a global scale.
Social media is about people, conversations, and communities. At ICUC, we foster trust, connection, and authenticity, ensuring every interaction feels human. We harness the power of technology to scale, enhance, and protect digital communities, but we never lose sight of the people at the heart of every conversation.
We are here to create meaningful connections, ensuring that no customer, no comment, and no concern ever feels unheard.
We’ve been in business for 20+ years and counting. Our Community Management and Social Media Strategy services come unrivaled in responsiveness, expertise, and scalability.
We are the most sought-after, awarded leaders in social media management today. ICUC is the first choice for brands looking to improve and scale their social media presence, and we’ve earned that position as #1 in the industry through more than two decades of tireless, results-driven work on behalf of the brands we support.
We’re not just an external service provider; we are a deeply ingrained extension of your team and champion for your brand, bringing unmatched expertise and innovative approaches to your social media campaigns, marketing strategy, and brand awareness initiatives.
No matter where people are talking about or to your brand, we’re there, monitoring and moderating every conversation that touches your business. Our comprehensive social media management solutions leave no stone – or online interaction – unturned when it comes to protecting your reputation, building brand awareness, and growing your authority on any platform.
Data drives everything we do. But we know how to balance a data-driven approach with creativity and outside-the-box thinking so that we ensure your brand is always unique and responsive, adapts to new opportunities the moment they arise, and consistently delivers engaging and impactful content to your target audience.
“Thank you to team ICUC for fantastic social monitoring summaries — really informative to our brand, and great synopses of the latest on social.”
Youri Hollier
Director of Digital and Social Media
TIM HORTONS
“As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge. I mean, I can retire now (kidding). Kimpton and Massage Envy joked about wanting a massage bed — not a bad idea now that I think about it!”
Sarah Hoover
Manager, Communities
MATTRESS FIRM
“We’ve been able to take advantage of so many customer-led content opportunities because of ICUC. They pay such close attention to individual voices, and nuanced conversations.”
Luz Bickert
Senior Marketing Manager
CHILLI’S
OUR TEAM
Your brand’s social media presence is the heartbeat that keeps your business growing and thriving. It gives your audience a direct line of communication with your brand, but it can also introduce risk and volatility into your online community. That’s why safeguarding every interaction with your brand, 24 hours a day, 7 days a week, 365 days a year, is our highest priority.
Our global, multilingual content and community specialists are always on alert, continuously monitoring, analyzing, and managing millions of touch points and digital conversations through our robust social media services every day for some of the world’s largest enterprise brands.
Co-President
Chief Growth Officer
Co-President &
Chief Operations Officer
SVP,
Operations
Sr. Director,
Client Success
Director,
Client Success
Director, Regulated
Client Success
Senior Director
Product Marketing
Director,
Operations
Director,
Strategy
Director,
Insights
Director,
Client Success
Ready to take your social media strategy to the next level?
Schedule a conversation today and explore tailored solutions.
Social media insights to your inbox
We take the most important developments and turn them into a curated, easily digestible newsletter delivered to your inbox quarterly.
Montreal
127 Rue Saint-Pierre, Montréal, QC H2Y 2L6
New York
150 E. 42nd St. New York, NY
London
10 Triton St. London NW1 3BF, United Kingdom
