ICUC

Online Review Management

Online Review Management

One negative review can lead to dozens of lost customers. Monitoring and engaging with customer reviews is essential to business growth and protection.

Review management improves reputation and increases sales

Rule #1 of online review management: Always respond. Our team manages and responds to each of our client’s online, social, and app-based feedback from both customers and employees with the goal of improving brand and workplace reputation, and increasing sales. As an extension of your team, we stay on top of reviews so that you can focus your time back on your business.

Insights

Why review management matters

95% of buyers read online reviews before purchasing

Online reviews have transformed the business to customer experience.

When responded to, reviews support SEO

Search engines reward sites with review responses. Businesses who value customer reviews have an SEO advantage as well.

Real time responses show your customers you care

Business owners who do not address reviews can be seen as callous by potential customers. ICUC’s global team assures that your reviews are handled promptly and thoughtfully.

How our review management team protects your brand

Reviews on Google, Yelp and more are monitored 24/7 by a global team of social media experts

All reviews are responded to promptly, improving customer experience in real-time

Actions on problem products are executed immediately, ensuring customer satisfaction and loyalty retention

Customer feedback is applied to internal product development, improving ROI

Negative review responses are handled by a team experienced in online reputation management, preventing any further damage from upset customers

Product performance against competitors is benchmarked, allowing your business to see where improvement is needed

Product performance against competitors is benchmarked, allowing your business to see where improvement is needed

OUR RESULTS

Transformed ​a 3% Response Rate (RR) to a​ 99% RR

Increased Boston Pizza’s online rating from 3.3 to 4 stars

Reduced response time by up to 2 full business days

THE PROBLEM

Decentralized customer communication touchpoints, inconsistent responses, and differing brand voices

THE SOLUTION

• 24/7 review management and customer engagement across owned channels


• A dedicated team for side-by-side coaching, education and awareness, laying the groundwork to handle 400 separate franchise touch points

• Daily custom dashboards, queries and customer insights reports to triage and navigate crises during the COVID-19 pandemic

Ready to talk?

Book a Meeting

Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.

I hit submit. What happens now?

  1. Expect to hear from our growth team in 24 hours.

  2. We’ll book a discovery call to identify your brand’s online business challenges.

  3. Once partnered, our team begins our 4-step onboarding process to build a custom program Addressed to your specific needs.

Connect with our team using the form below,
or give us a call at 1-800-710-2713.

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Review Management FAQ

Our review management platform compiles a vast amount of data, which can include reviews, keywords, ratings, ranks, updates and sales. We will work with your team to focus on certain areas most relevant to your business.

The information is then distributed to various teams within your organization such as development, UX, customer service and product management. The data will generate new leads, increase ROI and expand product offerings.

Absolutely. We ensure that all online reviews of products and services are overseen, which in turn allows you to control your online reputation.

Yes, in addition to seeing the reviews and responding to the reviews, our solutions offer robust reporting options, including sentiment.

Our pricing model is based on several variables:

  1. What volume of content do you need ICUC to manage?
  2. What kind of response time (SLA) are you looking for?
  3. What channels does ICUC need to manage?
  4. Are responses scripted or unique based on situations?
  5. Do you need publishing/scheduling services?
  6. What are your goals?

As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!