One negative review can lead to dozens of lost customers. Monitoring and engaging with customer reviews is essential to business growth and protection.
Rule #1 of online review management: Always respond. Our team manages and responds to each of our client’s online, social, and app-based feedback from both customers and employees with the goal of improving brand and workplace reputation and increasing sales. As an extension of your team, we stay on top of reviews so that you can focus your time back on your business.
Engaging with peer review sites gives you the opportunity to continue shaping a customer’s experience, and to influence the buying habits of would-be customers doing research before they spend.
Search engines reward sites with review responses. Businesses that value customer reviews gain an SEO advantage in both credibility and ranking.
Business owners who do not address reviews can be seen as callous by potential customers. ICUC’s global team assures that your reviews are handled promptly and thoughtfully.
Transformed a 3% Response Rate (RR) to a 99% RR
Increased Boston Pizza’s online rating from 3.3 to 4 stars
Reduced response time by up to 2 full business days
Decentralized customer communication touchpoints, inconsistent responses, and differing brand voices
Our review management platform compiles a vast amount of data, which can include reviews, keywords, ratings, ranks, updates, and sales. We will work with your team to focus on certain areas most relevant to your business.
The information is then distributed to various teams within your organization such as development, UX, customer service, and product management. The data will generate new leads, increase ROI and expand product offerings.
Absolutely. We ensure that all online reviews of products and services are overseen, which in turn allows you to control your online reputation.
Yes, in addition to seeing the reviews and responding to the reviews, our solutions offer robust reporting options, including sentiment.
Our pricing model is based on several variables:
As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!
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Learn how ICUC’s engagement and moderation teams support and protect global brands and their online communities.
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