Online Review Management
One negative review can lead to dozens of lost customers. Monitoring and engaging with customer reviews is essential to business growth and protection.
Review management improves reputation and increases sales
Rule #1 of online review management: Always respond. Our team manages and responds to each of our client’s online, social, and app-based feedback from both customers and employees with the goal of improving brand and workplace reputation, and increasing sales. As an extension of your team, we stay on top of reviews so that you can focus your time back on your business.
Why review management matters
95% of buyers read online reviews before purchasing
Online reviews have transformed the business to customer experience.
When responded to, reviews support SEO
Search engines reward sites with review responses. Businesses who value customer reviews have an SEO advantage as well.
Real time responses show your customers you care
Business owners who do not address reviews can be seen as callous by potential customers. ICUC’s global team assures that your reviews are handled promptly and thoughtfully.
How our review management team protects your brand
Transformed a 3% Response Rate (RR) to a 99% RR
Increased Boston Pizza’s online rating from 3.3 to 4 stars
Reduced response time by up to 2 full business days
Decentralized customer communication touchpoints, inconsistent responses, and differing brand voices
• 24/7 review management and customer engagement across owned channels
• A dedicated team for side-by-side coaching, education and awareness, laying the groundwork to handle 400 separate franchise touch points
• Daily custom dashboards, queries and customer insights reports to triage and navigate crises during the COVID-19 pandemic
Ready to talk?
Book a Meeting
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
I hit submit. What happens now?
Expect to hear from our growth team in 24 hours.
We’ll book a discovery call to identify your brand’s online business challenges.
Once partnered, our team begins our 4-step onboarding process to build a custom program Addressed to your specific needs.
Review Management FAQ
Our review management platform compiles a vast amount of data, which can include reviews, keywords, ratings, ranks, updates and sales. We will work with your team to focus on certain areas most relevant to your business.
The information is then distributed to various teams within your organization such as development, UX, customer service and product management. The data will generate new leads, increase ROI and expand product offerings.
Absolutely. We ensure that all online reviews of products and services are overseen, which in turn allows you to control your online reputation.
Yes, in addition to seeing the reviews and responding to the reviews, our solutions offer robust reporting options, including sentiment.
Our pricing model is based on several variables:
- What volume of content do you need ICUC to manage?
- What kind of response time (SLA) are you looking for?
- What channels does ICUC need to manage?
- Are responses scripted or unique based on situations?
- Do you need publishing/scheduling services?
- What are your goals?
As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!