Our blog shines light on community management and all things social.
Fast. Informative. Human. Everywhere. These are the four tenets of online customer service today. If you can elevate your brand’s game in these areas, customers will not only notice, they will reward you for your efforts.
What is the role of social media in pharmaceutical industries? Learn the best ways to manage your pharma social media strategy in compliance with industry regulations.
Social media use in the healthcare marketing sector saw a large uptick in 2021. Needing a way to track and measure new audience behavior, pharma brands have turned to social listening tech.
Growing an online community is essential to build a strong online presence among your target audience. Find out how community management can help you grow an engaged community.
What’s the Difference Between a Community Manager and a Social Media Manager? Click here to learn more by reading this article.
Community managers are the experts on their brand’s online audience. They seamlessly connect the brand with their audience to create a community and relationship that extends beyond business to consumer.
Community management is now an expectation from customers. It’s the perfect opportunity to connect with them. If customers have a positive experience, they’ll drive new business and create more opportunities.
The process of monitoring online conversations and collecting data from different social media networks is called social media listening. The best approach? Know your target audience and business goals. From that point, you can take a look at your resources to find the best way to achieve those goals. Tools or a social listening service may come in handy to get you started.
Audio moderation is social media and digital moderation specific to audio and video, or any sound that flows through channels, such as TikTok and Facebook Live Audio. Moderating audio content has become increasingly difficult, as platforms push short videos with many interaction styles, from stickers to captions to songs to text overlays.
TikTok is a video-sharing social media app that garners over 1 billion unique monthly active users and is great for businesses that are looking for growth on social media. From challenges to reviews, users flock to the platform for a variety of reasons – including the the small bites of content that can inform and inspire.
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox.
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