Think of us as an extension of your A-team, bringing your online community to life 24/7, 365.
We’ve been in business for 19+ years and counting. Our Community Management and Social Media Strategy services come unrivaled in responsiveness, expertise, and scalability.
With more than 250 employees worldwide, ICUC is the global leader in social media community management and digital customer care. Available 24-hours a day, 365 days-a-year for 19 years and counting, our team of multilingual content and community specialists manage, moderate, monitor, and analyze millions of social media conversations and content pieces on a daily basis for some of the largest enterprise brands and their communities across the globe.
We’re platform agnostic and ready to work within your technology. ICUC experts have experience with all major social media management systems, including:
Our global strategists are embedded within your team, bringing expert knowledge to your brand and alleviating pressure from your in-house team, to support at the appropriate speed for your individual online channels, and will moderate, engage and escalate according to your social care guidelines.
We track, analyze and respond to conversations across all your social channels through in-depth social listening and reporting process. By uncovering what is being said about your brand, not just directly to your brand, we provide hidden insight into your customer care strategy, leading to the discovery of new leads and untapped audiences.
ICUC helps you drive highly targeted, optimized awareness for your brand. We generate direct ROI by integrating your paid and organic social media strategy and developing and optimizing your brand voice and consumer targets.
Our customized review management and crisis moderation solutions merge human expertise and end-to-end technology to monitor, engage and escalate mentions and reviews across all platforms. Each of these solutions is industry-specific. Our integrated dashboards show your local, regional, and global results at any time, so you always know your brand is protected.
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.