Social Media Management Agency

ICUC is always on. Any language. Across all channels.

With 20+ years in business, ICUC is trusted by over 250 global brands.

COMMUNITY MANAGEMENT

ENGAGE YOUR COMMUNITY WITH BRAND-ALIGNED INTERACTION FROM ICUC

Our global Community Managers are embedded within your brand as an extension of your team. We embody your business ethos and values to build, scale, and engage an authentic community online, every mention, every time.

Put your comprehensive social media strategy, content development, and execution in our hands. Our content transcends “best practices” and sticks the landing for your unique enterprise.

Channels Supported

PROTECT YOUR BRAND REPUTATION WITH AROUND-THE-CLOCK GLOBAL CUSTOMER CARE

With ICUC’s global team of specialists operating in 52+ languages, your cross-platform customer inquiries, mentions, and crisis moments are handled, tracked, and escalated with care, 24/7 + 365 days a year.

Why outsource customer care coverage?

LEAD MARKET TRENDS WITH CUSTOMER INSIGHTS FROM ICUC

By integrating hand-selected social listening software unique to your business needs, our teams will track, analyze, and report what is being said about your brand, without you lifting a finger. From dark social to online reviews, we’ve got you covered.

Testimonials

"ICUC's brand and vertical knowledge has been incredible. They're famliliar with all of the social listening tools and know which ones to integrate for our needs."

"When the pandemic hit and we were faced with necessary budget cuts, the only agency that got protected was ICUC. We just knew that we could not move on without ICUC's help."

“As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge. I mean, I can retire now (kidding). Kimpton and Massage Envy joked about wanting a massage bed -- not a bad idea now that I think about it!”