ICUC

ONLINE COMMUNITY MANAGEMENT AGENCY

Your 24/7, 365 Solution to Digital Strategy & Community Management

Always on. Global. Any language. Across all channels.

With 19 years in business, ICUC is trusted by over 250 global brands.

COMMUNITY MANAGEMENT

ENGAGE your community with BRAND-ALIGNED INTERACTION

Our global Community Managers are embedded within your brand as an extension of your team. We embody your business ethos and values to build, scale, and engage an authentic community online, every mention, every time.

SOCIAL MEDIA STRATEGY

GROW YOUR SOCIAL AUDIENCE WITH ENTERPRISE STRATEGISTS

Put your comprehensive social media strategy, content development, and execution in our hands. Our content transcends “best practices” and sticks the landing for your unique enterprise.

Channels Supported

SOCIAL MEDIA MODERATION

PROTECT YOUR BRAND REPUTATION WITH AROUND-THE-CLOCK GLOBAL CUSTOMER CARE

With ICUC’s global team of specialists operating in 52+
languages, your cross-platform customer inquiries, mentions,
and crisis moments are handled, tracked, and escalated with
care, 24/7 + 365 days a year.

Why outsource customer care coverage?

  • Save time, energy, and resources
  • Ensure rapid SLA
  • Stay resourced for crisis moments and brand threats
  • Maintain a safe environment for your community

SOCIAL LISTENING

LEAD MARKET TRENDS WITH CUSTOMER INSIGHTS

By integrating hand-selected social listening software unique to your business needs, our teams will track, analyze, and report what is being said about your brand, without you lifting a finger. From dark social to online reviews, we’ve got you covered.

Testimonials

Ready to talk?

Book a Meeting

Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.

I hit submit. What happens now?

  1. Expect to hear from our growth team in 24 hours.

  2. We’ll book a discovery call to identify your brand’s online business challenges.

  3. Once partnered, our team begins our 4-step onboarding process to build a custom program addressed to your specific needs.

Connect with our team using the form below,
or give us a call at 1-800-710-2713.

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