WE ARE ICUC A GLOBAL SOCIAL MEDIA MANAGEMENT AGENCY
Your Solution to Social Media & Community Management
ICUC is always on. Any language. Across all channels.
With 20+ years in business, ICUC is trusted by over 250 global brands.
COMMUNITY MANAGEMENT
ENGAGE YOUR COMMUNITY WITH BRAND-ALIGNED INTERACTION FROM ICUC
Our global Community Managers are embedded within your brand as an extension of your team. We embody your business ethos and values to build, scale, and engage an authentic community online, every mention, every time.
Contact Us
SOCIAL MEDIA STRATEGY
GROW YOUR SOCIAL AUDIENCE WITH ENTERPRISE STRATEGISTS
Put your comprehensive social media strategy, content development, and execution in our hands. Our content transcends "best practices" and sticks the landing for your unique enterprise.
Schedule a Call
SOCIAL MEDIA MODERATION
PROTECT YOUR BRAND REPUTATION WITH AROUND-THE-CLOCK GLOBAL CUSTOMER CARE
With ICUC's global team of specialists operating in 52+ languages, your cross-platform customer inquiries, mentions, and crisis moments are handled, tracked, and escalated with care, 24/7 + 365 days a year.
Why outsource customer care coverage?
Save time, energy, and resources- Ensure rapid SLA
- Stay resourced for crisis moments and brand threats
- Maintain a safe environment for your community
SOCIAL LISTENING
LEAD MARKET TRENDS WITH CUSTOMER INSIGHTS FROM ICUC
By integrating hand-selected social listening software unique to your business needs, our teams will track, analyze, and report what is being said about your brand, without you lifting a finger. From dark social to online reviews, we've got you covered.
Message UsTestimonials
"When the pandemic hit and we were faced with necessary budget cuts, the only agency that got protected was ICUC. We just knew that we could not move on without ICUC's help."
LUZ BICKERT
Senior Marketing Manager,
Chili's
"ICUC's brand and vertical knowledge has been incredible. They're familiar with all of the social listening tools and know which ones to integrate for our needs."
COLIN GREENSEICH
Social Media & Influencer Manager,
Shokz
"As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge. ICUC made it possible."
SARAH HOOVER
Manager, Communities,
Mattress Firm
