Resources

Our blog shines light on community management and all things social.

How Brands Can Win at 360-degree Customer Service

Fast. Informative. Human. Everywhere. These are the four tenets of online customer service today. If you can elevate your brand’s game in these areas, customers will not only notice, they will reward you for your efforts.

Top Community Management Metrics for Your Brand

Community managers are the experts on their brand’s online audience. They seamlessly connect the brand with their audience to create a community and relationship that extends beyond business to consumer.