Infographic: 20 Things To Remember When Creating a Bulletproof Customer Service Plan
Building a customer service plan for your brand – especially one that involves 24/7 social support – can be difficult. How big should your Community
Our blog shines light on community management and all things social.
Building a customer service plan for your brand – especially one that involves 24/7 social support – can be difficult. How big should your Community
Snapchat 2.0 was released this week and it’s by far one of the biggest updates we’ve seen in 2016. The social network unloaded half a dozen
You found it, your holy grail social network. Your perfectly edited photos and curated content have resulted in a steady stream of new followers that
Is your brand using social for customer service? New features at Twitter will give your team a helping hand. The social network has recently launched two tools to
Advertisers, take note! The launch of Facebook’s newest ad platform opens up a wealth of new capabilities for all marketers. Introducing Facebook Canvas Canvas – Facebook’s
It doesn’t matter if you’re a big brand, a small brand, representing yourself, or representing a company. Social media is a veritable graveyard for those
As we mentioned last month, Facebook Reactions was in the works and we’re excited to share that the update is now live globally. This means expressing
“@IloveISIS, Welcome to the family” is a phrase that recently sent the Montreal Canadians PR team into a panic. These were the words that the
Managing multiple Instagram accounts is now available on this social network. Starting this week, you can quickly and easily switch between multiple Instagram accounts with
After months of user testing, Twitter just introduced a new algorithm to timelines that will show tweets out of order. But don’t worry – this
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