Facebook and Customer Service. Are You Responding Fast Enough?
At the core, Facebook was meant to be a customer service and fan engagement network focused on conversations with both friends and brands. Although
Our blog shines light on community management and all things social.
At the core, Facebook was meant to be a customer service and fan engagement network focused on conversations with both friends and brands. Although
You hoped it wouldn’t happen, but it did. Your organization is in the midst of a social media firestorm. Someone made a mistake, an accident
This was Justine Sacco’s tweet as she boarded an international flight in London. By the time she landed in Cape Town, South Africa, it had
Most organizations will encounter an incident on social media. These small mistakes or learning opportunities don’t have to end in a full blown crisis.
If you manage multiple brand Instagram accounts (or even simply your own), you’ll understand how challenging it can be to sign in and out of
With the recent announcement of the Google and Twitter partnership, it is even more imperative for brands to think before they tweet. Social media posts showing up
Now that we’re mid-way through February (the year is already flying by!) it’s time to evaluate the success of your social media strategy for the
Determining a social media strategy requires an inordinate amount of forethought and planning. You must examine your target audience, your social channels, your messaging, and
How do you know when it’s time to turn the reins of your social media accounts over to the expertise of a specialized service company? Or perhaps you’re simply searching for experience and expertise to boost your social efforts?
Facebook users love video – it’s true. In a September report released by Facebook, it was revealed that the number of video views on Facebook grew
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