Why Social Customer Service Matters Now
Here we are already, the second quarter of 2019. How’d that happen? Time flies, like they say. Among my March whirl of experiences was being
Our blog shines light on community management and all things social.
Here we are already, the second quarter of 2019. How’d that happen? Time flies, like they say. Among my March whirl of experiences was being
As the stage was set for Social Media Marketing World (SSMW) 2019 keynote speaker Facebook consultant and social media royalty Mari Smith, a quick tweet went
On March 13, an estimated 2.6 billion people were horrified by being denied customer service engagement with brands for a full 24 hours, when the
In his 26 years of digital strategy, Hall of Fame speaker Jay Baer has helped Fortune 500 brands shift into a web-driven world. That’s why
In the branding world, no event hits harder than the Super Bowl. During this year’s game, I found myself thinking about our clients and their
The old adage “time is money” goes two ways. In our hectic world, today’s consumers feel their time is invaluable. They’re looking for companies who
Warning: Who’s attending your social media moderation may drastically affect the financial health of your practice. Your communications department, public relations team, and marketing pros
In our 24/7 world, the 9-to-5 mentality is obsolete. With the internet always open for business, shouldn’t you be, too? With chatbots, you will be.
Even the casual social media user finds it challenging staying on top of more than one platform, but it’s a challenge that businesses must overcome
For brands, the trouble is that Facebook holds all the cards. The social network chooses the game and we play by their rules. The latest
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