Engage customer reviews, improve customer sentiment, and boost your brand visibility with our Google My Business Management Services.
Maintaining an accurate, positive, and engaging presence on Google My Business poses a significant challenge for businesses. Inconsistent information, unaddressed customer reviews, and a lack of proactive management can lead to missed opportunities, decreased customer trust, and damage to brand reputation. Businesses need a strategic approach to overcome these obstacles and maximize the benefits of their Google listings.
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24/7 Monitoring and Engagement
We provide round-the-clock monitoring and engagement to ensure no customer query or review goes unanswered. Our team is always ready to respond, helping to maintain a positive relationship with your audience.
Listing Optimization
We optimize your listing with detailed information, high-quality images, and relevant keywords to improve your reach and visibility. Our goal is to make your business stand out from the competition.
Reputation Management
We actively manage your online reputation by responding to reviews, addressing negative feedback, and encouraging positive feedback. This helps build trust and loyalty among your customers.
Reporting and Analytics
Our detailed reports and social media listening analytics provide insights into your listing’s performance. We help you understand your audience and their interactions, enabling you to make data-driven decisions.
Seamless Integration
Our services seamlessly integrate with your existing marketing efforts, to ensure a cohesive strategy across all channels. We work alongside your team to inform customer sentiment, escalate positive reviews, and bring tangible customer experiences to your strategy.
ICUC’s comprehensive Google My Business management service helps businesses optimize their online listings, engage with customers, and boost their local visibility. Our team of experts handles the day-to-day management of your Google My Business profile, ensuring it remains accurate, engaging, and effective in driving new customers to your door.
Our social media experts are ready to supercharge your social platforms. Book a meeting to learn more.
High-risk community escalations that mitigated crisis
Countless surprise and delight campaigns
Across social, over 25,000 items moderated, 14,000 mentions tracked, and 1,000 items escalated per month, on average
• Hiring a large social listening team with aligned values
• Knowing how to optimize User Generated Content (UGC)
• Social media crisis support during the COVID-19 crisis
• ICUC’s strong “big brand” background
• Fast integration into ICUC’s platform-specific social listening tools
• 24/7, culture-driven customer care capabilities
Our comprehensive service includes review management, engagement, and detailed reporting. We handle each incoming customer statement to ensure we address negative customer responses and increase positive customer sentiment.
We respond promptly and professionally to all customer reviews. Our approach is to address concerns, thank customers for positive feedback, and maintain a constructive dialogue. Learn more about our online review management.
Yes, our services are tailored to meet the needs of businesses of all sizes, from small local shops to large international brands.
Absolutely. We ensure your business information is always accurate and up-to-date across all platforms.
Yes, we provide multi-language support to cater to diverse customer bases and ensure your listings are accessible to a broader audience.
We offer detailed reports and analytics that provide insights into your listing’s performance, customer interactions, and more. This data helps you make informed decisions about your marketing strategies.
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox.
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