Protect your brand’s reputation and ensure a safe, engaging environment for your community.
When users comment or post on your social platforms, their content becomes a reflection or extension of your brand, and having a positive and engaged online community aligned with your brand’s values strengthens your reputation and image. Social media moderation is critical because it protects your brand and followers by filtering out inappropriate, harmful, spammy, or illegal content.
Continuous monitoring gives you the assurance and peace of mind that your brand is protected at all times, across all of your social platforms. This type of 24/7 moderation is usually too intense for one social media manager to tackle on their own. A social media moderator service ensures that your platforms are always being watched and managed by a highly trained team who knows your brand and how to protect it.
Social media invites a global conversation onto your platforms, and having the skills and tools to maintain your brand’s safety and image across diverse markets and audiences is crucial. Our multilingual social media moderation services protect your brand’s reputation and community standards in any language while remaining culturally sensitive to your values and followers.
In crisis management, every second counts, especially on social media, where negative content can be amplified and reach viral status in a matter of moments. Our experienced team of social moderators knows how to identify and resolve any potential issues on your social platforms before they escalate, minimizing any potential negative impact on your brand.
How users engage with your brand on social media can provide insights about user behavior and needs, content trends, and potential risks. We provide in-depth customized reporting on all of our moderation activity across all of your platforms that drive better decision-making and a stronger social media strategy.
When users speak to or about you on social media, they’re providing you with highly valuable data that can help you better understand your target audience and even improve your products or services. Through comprehensive sentiment analysis and feedback collection, we transform user-generated social content into a valuable asset for the business.
Social listening services encompass a wide range of online platforms, ensuring brands can track mentions, sentiment, and insights across all relevant channels. From Facebook and Twitter to Instagram and LinkedIn, these services provide a 360-degree view of your brand position in online conversation.
One of the most exciting additions to social media monitoring is TikTok. This rapidly growing platform is a goldmine of user-generated content and emerging trends. By including TikTok in your social media listening strategy, you can stay on top of the latest conversations and leverage insights for audience engagement, customer support, marketing campaigns, and more. Learn more about TikTok social listening services.
Through 24/7 monitoring & response across Glassdoor, LinkedIn, and Indeed, ICUC effectively managed the large influx of reviews (+350 per month), quickly identified any harmful sentiments, escalated the reviews as appropriate, and engaged with the review using a constructive brand voice.
350+ Reviews monitored per month (avg.)
➚︎93K Followers on Indeed
Social media moderation services from ICUC can include a variety of deliverables, from video/photo moderation, text moderation and contest moderation to scripted engagement. We will come up with a tailored solution to meet your needs.
There is no limit. ICUC provides community management support through most social networks, including Twitter, Facebook, Instagram, Pinterest, and many more. We provide social media moderation services for international corporations and a wide range of businesses. For example, we moderate 19 Smucker’s brands, across 53 social channels. Activities include: monitoring, tagging and responding to hundreds of pieces of user generated content per day.
A crisis plan is essential to a business plan in today’s social world. You never know when a crisis will appear and it’s imperative to have an actionable plan in place. ICUC develops this action plan for your brand, while also proactively preventing crises through ongoing community management.
Happy you asked! We sure do. For example, ICUC handled the ‘Gap Kids’ Class of 2015′ contest, which was an international search for models aged 0-12 years. We offered customer service support and moderated 157K photo entries from five countries.
Social media insights to your inbox
We take the most important developments and turn them into a curated, easily digestible newsletter delivered to your inbox quarterly.
Montreal
127 Rue Saint-Pierre, Montréal, QC H2Y 2L6
New York
150 E. 42nd St. New York, NY
London
10 Triton St. London NW1 3BF, United Kingdom
