Build and engage a robust audience online with 24/7 social media community management services, spanning dozens of languages and world regions.
When real people are engaged in authentic, positive conversations about your company on social media platforms, it’s like rocket fuel for your brand. There’s nothing more powerful for building brand awareness, community, and trust in your mission than user-generated content, That’s why protecting, nurturing, and amplifying that content through proactive online community management is crucial to your brand’s overall success.
Social media has conditioned us to expect instant communication. When users comment on your platforms, every minute that ticks by without a response counts. Rapid responses show your community they matter and you’re there for them… every minute, every day.
We listen deeply to your community to learn what they care about, their pain points or questions, and what inspires them to take action. Taking these valuable, real-time insights back to the business drives better decision-making and can directly impact your company’s bottom line.
Word of mouth has always been the gold standard for marketing. Social media amplifies these testimonials to a global scale, turning satisfied customers into powerful brand evangelists who can have a significant impact on your brand awareness, lead generation, and conversions.
We don’t just grow follower counts (although we do that too!), we nurture relationships with your most important users, and build authentic communities around your brand. Each of your platforms should inspire conversation and sharing, creating a powerhouse ecosystem of online engagement for your brand.
Community management never sleeps, because social media never sleeps. It is a round-the-clock job to meet your users when and where they are, regardless of platform, time of day, or location. Users have to know that they can count on your brand to connect with them whenever and however they need.
We cover every major social platform, including emerging channels and specialized forums, to build authentic connections with your users wherever they are. Because each platform has developed its own unique culture and best practices, we understand how to represent your brand authentically in every context. And, with support in over 52 languages, we make sure your brand is protected everywhere, 24/7.
We build thriving, highly valuable online communities through platform moderation, rapid response, and nuanced interactions that deliver meaning and value to your audience. We deliver crisis management, consumer insights, and strategic communication that amplifies brand awareness and grows your target audience.
As the world’s largest coffee chain rapidly expanded its brand, it sought a partner capable of building and sustaining a powerful online community for its global fan base. ICUC rose to the challenge—scaling across new markets, adapting to evolving social platforms, supporting during crises, and managing a high volume of customer engagement.
➚250K Q2 2024 moderated engagements
➚18M Followers cultivated a robust community on Instagram
Social media community management is the strategic process of creating, managing, and growing online communities on social media platforms to build a stronger relationship between a brand and its audience. It creates more value for every stakeholder in the process. It includes activities like responding to comments and messages, managing user interactions, creating engaging content, alerting the business to areas of risk, and monitoring social media trends to build a loyal and active community.
Social media provides a direct line of communication between your target audience and your brand. Engaging consistently with them, addressing their concerns the moment they arise, celebrating their wins, and generally making them feel valued, creates a sense of belonging that quickly transforms into long-term brand loyalty.
We’re fluent in nearly all social media platforms! The breadth of our reach and experience across all platforms, traditional and emerging, is one of our key differentiators. We cover the major platforms like Facebook, Instagram, Twitter, LinkedIn, YouTube, and TikTok, but we also engage with forums like Reddit or Discord, and review and news sites. See all our covered channels.
Higher engagement rates, accelerated follower growth, increased customer loyalty, more leads and conversions, stronger brand awareness, improved customer satisfaction and sentiment analysis, target audience insights, and data… successful community management provides results that don’t just look good on a monthly business review but that deliver tangible, bottom-line value to the business. Choose ICUC as your social media partner.
Sure. But we already have global scale in place with over 250+ people and a variety of tools to pull from. Our specialists possess a deep expertise for fostering engagement. To maintain these attributes in-house is laborious, that’s why many clients choose us to become an extension of their team.
Our clients save time and money by outsourcing community management. ICUC has an established team ready for you. They have the necessary training, scope and scale for all of your social customer service needs. Once you onboard with us, you’ll see more business opportunities, new leads and higher ROI.
Community Management is now an expectation from customers. It’s the perfect opportunity to connect with them. If customers have a positive experience, they’ll drive new business creating more opportunities. Consequently, improving revenue and increasing ROI.
Social media insights to your inbox
We take the most important developments and turn them into a curated, easily digestible newsletter delivered to your inbox quarterly.
Montreal
127 Rue Saint-Pierre, Montréal, QC H2Y 2L6
New York
150 E. 42nd St. New York, NY
London
10 Triton St. London NW1 3BF, United Kingdom
