Founded in 2011, leading bone conduction technology retailer Shokz has reached record growth – in 2019 alone, they saw 55% YoY sales growth. When they moved their headquarters to Austin, Texas in 2020, it was official – they needed a trustworthy agency partner to scale with them.
A tough pandemic year shook things further. With a growing demand, Shokz struggled to address a growing amount of negative customer sentiment online, and a lagging customer response time. Their internal teams weren’t built for customer service and insights at scale.
With ICUC, we cut a 5-hour response time in half and saw a 10K item jump in engagement. These shifts have been paramount to our brand community’s health and our ability to share our products with the world.
Social Media & Influencer Manager