Harness integrated international coverage and protection services for organic and paid channels with ICUC, a global social media moderation agency.
Crisis moments hit when we least expect them. One bad tweet or viral TikTok video can impact sales for months to follow. This is why as the global leader in community management, ICUC offers a suite of international moderation services specific to crisis moments — so your team is never alone. With us, know that your community is in good hands, and your brand image, voice, and legacy is safe around the clock.
of customers seek resolution to issues on social media platforms.
of customers favor brands that respond to their complaints over social media.
the increase in customer advocacy for brands who regularly respond to customers.
ICUC provides yearly moderation services for Visit California. Visitors from all around the world look to travel to California for the incredible views, historic landmarks, and vibrant culture. Our team helps Visit California understand online conversation to prepare meaningful content that draw s n new visitors to experience all that California has to offer.
9 Languages …
Across 12 Regions …
24/7/365 Days A Year
Rest easy knowing your brand is secure 24/7/365. Our social media moderators are available round the clock, including weekends and holidays. We monitor your social media platforms across different time zones, with support in several languages.
Access channel coverage across both organic and paid promotions. Our social media moderation tools are designed to match your marketing campaign strategies. We ensure a consistent brand experience across touchpoints on all social networks.
ICUC moderators proactively scan for potential issues, including spam, fake profiles, bots, and explicit content. We safeguard your brand image by swiftly addressing offensive comments. This helps to foster a safe and positive online space.
From texts and chats to images and videos, we keep a watchful eye on every piece of content shared. Our moderators review and approve all UGCs to ensure they align with your social media moderation guidelines, community rules, and regulations.
As your brand grows, so do your moderation needs. Our flexible services allow you to scale alongside your company. With a dedicated global network of 350+ specialists, we adapt seamlessly to support your expanding online communities.
Our team is highly trained to respond promptly and efficiently to inquiries, concerns, and negative feedback. We work with you to establish standard Service Level Agreements (SLAs) for value-aligned communication protocols.
For over 12 years, ICUC has provided 24/7 moderation services for Disney Destinations. Our social media moderators help to keep their social channels safe, vibrant, and engaging. We handle 108k inbound messages on average monthly, with a 15-minute response time, while reviewing various digital content. Moderation is offered to visitors in multiple languages, including English, Spanish, and Portuguese.
9 Languages …
Across 12 Regions …
24/7/365 Days A Year
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox every other Tuesday.
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