Food is a centerpiece of community building. Our 250+ team is built to satisfy both the passionate critics and the main dish enthusiasts during connection or crisis. With 24/7, global touch points, we’ll improve your customer’s interactions online, so they walk-in happy offline.
With a team of over 250 content specialists and community managers, we become an extension of your brand, fostering vibrant conversations building loyalty and growth.
Through data-driven strategy and reporting, our teams are equipped with the social listening tools to understand, report & act across digital touchpoints with speed and accuracy to answer customer inquiries and resolve feedback.
Review management is essential in the hyper-competitive F&B industry. Gone unaddressed, one negative customer review or comment can deter hundreds from placing an order or booking a table. With ICUC’s customer service teams, we don’t just address customer concerns at speed, we establish loyal diners who want to come back.
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
Social media insights to your inbox
We take the most important developments and turn them into a curated, easily digestible newsletter delivered to your inbox quarterly.
Montreal
127 Rue Saint-Pierre, Montréal, QC H2Y 2L6
New York
150 E. 42nd St. New York, NY
London
10 Triton St. London NW1 3BF, United Kingdom
