We’re not just a platform — we’re a team of global experts ready to protect your brand and boost engagement & revenue. Get in touch to learn more about ICUC’s 24/7 social media management today.
Spark Engagement: Respond to comments, moderate discussions, and connect with your audiences across time zones.
Grow with Data: Leverage detailed reports that guide your social media expansion and plot the best course of action.
Safeguard Your Community: Protect your followers from negativity to ensure a consistently enjoyable & positive brand experience.
Go Global: Reach further than ever before using a comprehensive strategy with cross-cultural intelligence.
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Ensure your brand is always active and responsive with real-time community management solutions.
Deliver excellent customer service and engage with your audience effectively across social media channels.
Keep your brand’s community safe by filtering harmful content and ensuring a positive online environment.
Develop an effective social media strategy tailored to your brand’s needs and goals.
Stay prepared for any crisis with expert social media management and reputation control strategies.
Gain deep insights into brand conversations and track key performance metrics in real-time.
“Thank you to team ICUC for fantastic social monitoring summaries — really informative to our brand, and great synopses of the latest on social.”
“As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge.”
“We’ve been able to take advantage of so many customer-led content opportunities because of ICUC. They pay such close attention to individual voices.”
BEST SOCIAL MEDIA AGENCY
BEST SOCIAL MEDIA AGENCY
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/38)
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis ut diam in feugiat. Donec a sodales sapien. Nulla pellentesque ex non consectetur tincidunt. Phasellus consequat nunc justo, feugiat egestas tortor tempus at. In commodo massa a magna ultrices convallis. In hac habitasse platea dictumst. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/28)
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/38)
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis ut diam in feugiat. Donec a sodales sapien. Nulla pellentesque ex non consectetur tincidunt. Phasellus consequat nunc justo, feugiat egestas tortor tempus at. In commodo massa a magna ultrices convallis. In hac habitasse platea dictumst. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/28)
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/38)
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis ut diam in feugiat. Donec a sodales sapien. Nulla pellentesque ex non consectetur tincidunt. Phasellus consequat nunc justo, feugiat egestas tortor tempus at. In commodo massa a magna ultrices convallis. In hac habitasse platea dictumst. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/28)
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/38)
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis ut diam in feugiat. Donec a sodales sapien. Nulla pellentesque ex non consectetur tincidunt. Phasellus consequat nunc justo, feugiat egestas tortor tempus at. In commodo massa a magna ultrices convallis. In hac habitasse platea dictumst. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/28)
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/38)
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis ut diam in feugiat. Donec a sodales sapien. Nulla pellentesque ex non consectetur tincidunt. Phasellus consequat nunc justo, feugiat egestas tortor tempus at. In commodo massa a magna ultrices convallis. In hac habitasse platea dictumst. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/28)
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/38)
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best. Praesent condimentum tristique nunc, vitae varius erat. Vivamus lacus quam, scelerisque quis blandit et, sagittis et dui. Quisque consectetur, tellus a placerat lacinia, purus ex volutpat erat, ut maximus diam dui ac dolor. (LATO – 18/30)
As a company who grew during the rise of social media, Boston Pizza needed experts who could navigate customer issues across highly decentralized communication touchpoints, all while maintaining one unified brand.
With ICUC’s full customer insights and service package, Shokz dramatically changed its customer service portfolio:
What is most impressive is the brand knowledge. When we have team meetings with our ICUC rep, we gain a deep understanding of the social climate for our vertical and our competitors, and we take that information directly to the content and creative teams. Their brand vertical knowledge has been incredible, not to mention the social listening tools and knowing which ones will work for Shokz best.
Colin Greenseich,
Social Media & Influencer Manager, Shokz
We look forward to showing you how our unmatched industry expertise, 24/7 presence and global reach can protect, engage, and grow your online brand communities.
Our team will reach out within 24 hours.
We’ll schedule a discovery call to understand your brand’s challenges.
After partnering, we start a 4-step onboarding to build your custom program.
We’re not just a platform — we’re a team of global experts ready to protect your brand and boost engagement & revenue. Get in touch to learn more about ICUC’s 24/7 social media management today.
Spark Engagement: Respond to comments, moderate discussions, and connect with your audiences across time zones.
Grow with Data: Leverage detailed reports that guide your social media expansion and plot the best course of action.
Safeguard Your Community: Protect your followers from negativity to ensure a consistently enjoyable & positive brand experience.
Go Global: Reach further than ever before using a comprehensive strategy with cross-cultural intelligence.
add form here
“As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge.”
“Thank you to team ICUC for fantastic social monitoring summaries — really informative to our brand, and great synopses of the latest on social.”
Youri Hollier
Director of Digital and Social Media
TIM HORTONS
“As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge. I mean, I can retire now (kidding). Kimpton and Massage Envy joked about wanting a massage bed — not a bad idea now that I think about it!”
Sarah Hoover
Manager, Communities
MATTRESS FIRM
“We’ve been able to take advantage of so many customer-led content opportunities because of ICUC. They pay such close attention to individual voices, and nuanced conversations.”
Luz Bickert
Senior Marketing Manager
CHILLI’S
CPG
United States
Mid-market (25-250 employees)
Founded in 2011, leading bone conduction technology retailer Shokz has reached record growth – in 2019 alone, they saw 55% YoY sales growth. When they moved their headquarters to Austin, Texas in 2020, it was official – they needed a trustworthy agency partner to scale with them.
A tough pandemic year shook things further. With a growing demand, Shokz struggled to address a growing amount of negative customer sentiment online, and a lagging customer response time. Their internal teams weren’t built for customer service and insights at scale.
They partnered with ICUC, and within just one year, the two teams saw major changes in Shokz customer sentiment.
“With ICUC, we cut a 5 hour response time in half, and saw a 10K item jump in engagement. These shifts have been paramount to our brand community’s health and our ability to share our products with the world.”
Schedule a consultation to explore how ICUC’s services can fuel your growth.
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Transform your content and brand voice optimized for audience engagement and cross-channel brand alignment.
Know who is talking about your brand and your competitors, all the time and in real-time.
Protect your brand reputation, knowing your brand is in safe hands the moment a crisis hits.
As a company who grew during the rise of social media, Boston Pizza needed experts who could navigate customer issues across highly decentralized communication touchpoints, all while maintaining one unified brand.
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