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TikTok social listening is an essential tool to understand, attract, and retain both new and loyal customers.

Fast. Informative. Human. Everywhere. These are the four tenets of online customer service today. If you can elevate your brand’s game in these areas, customers will not only notice, they will reward you for your efforts.

What is the role of social media in pharmaceutical industries? Learn the best ways to manage your pharma social media strategy in compliance with industry regulations.

Social media use in the healthcare marketing sector saw a large uptick in 2021. Needing a way to track and measure new audience behavior, pharma brands have turned to social listening tech.

Growing an online community is essential to build a strong online presence among your target audience. Find out how community management can help you grow an engaged community.

What’s the Difference Between a Community Manager and a Social Media Manager? Click here to learn more by reading this article.

Community managers are the experts on their brand’s online audience. They seamlessly connect the brand with their audience to create a community and relationship that extends beyond business to consumer.

Community management is now an expectation from customers. It’s the perfect opportunity to connect with them. If customers have a positive experience, they’ll drive new business and create more opportunities.