Thousands of brand enthusiasts are joining Discord every day to feel a part of something bigger online. Get your brand involved today with ICUC’s 24/7 community management teams.
A Discord community is a place where your brand loyalists are engaged and passionate about your products, services and brand, but success doesn’t happen on its own. Looking to launch or improve your Discord server? Get in touch with ICUC to create your playbook and kickstart an engaged community.
Create an inspiring and safe environment for your brand following through localized online moderation services. Our team of human moderation experts stay online 24/7 to start, track, and maintain meaningful conversations that set the tone for how to behave and interact on your Discord.
Win loyalists and convert conversation to sales on Discord with a community-first mindset, and a team at your side every step of the growth process. Consistency is key to connection – stick with a team of social media specialists and allow your brand community to grow on a new social channel like Discord!
Companies with any social media presence need community management, and TikTok is a community manager’s next best challenge. From user-generated video content and review management, to hashtag challenges and social selling – TikTok provides a plethora of community happenings that are waiting for brands to engage them. Outsource your TikTok community management for the real-time responses your audience craves.
Discord moderation varies by strategy, but typically moderation on Discord is like that of other social media platforms — the moderator is there to ensure a safe environment and flag any urgent issues that arise. A community moderator can do things like moderate or delete messages, as well as invite, ban, or suspend people who violate the server’s rules.
If a Discord server is public, it means that anyone who has access to internet can join it. If a Discord severe is private, members or administrators can invite other members through an invitation link. Both public and private Discord servers should have a moderator to safeguard the community from violent or dangerous commentary, as well as create a connected, active community online. Moderators are the key to directing the flow of information and cultivating the culture of the online community. Think of your Discord moderator or moderation staff as the front desk staff, the morale committee, and the janitor!
Discord moderation strategies vary per server and company. Typically, moderators start with a community playbook that offers template responses, examples of tone, and a crisis plan. From there each moderator is trained on procedure. Once we launch the server, moderators further collaborate with other aspects of the marketing department, such as the social media manager or the social media strategists, to assure information and conversation is consistent with brand events, product launches, etc. Moderators also have the power to invite, ban, and suspend users.
Brands looking to launch or improve ROI on their Discord services will benefit from hiring moderation services. Moderators create a community aligned with your target audience, convert conversation to sales, manage customer service issues, and keep your loyalists safe and seen.
Discord moderation and discord bots are two different things. Discord bots are like any other bot on Discord, they’re automated chatbots with their own personality that can help your server. Moderation is done by real people, who go through a vetting process to ensure that your audience has the best possible experience by having a well-moderated space. Keep in mind, humans can detect language nuances like sarcasm, while bots cannot!
Outsourcing moderation is the solution for your brand if you don’t have the time or resources to handle it all by yourself or feel that an expert’s hand is the way to go. By outsourcing, you gain access to expert solutions and tools and targeted efforts. Outsourcing is also economical – we’ve found that the money our clients would spend on one staff member to cover a 9-5 moderation often trumps the cost of outsourcing to a specialized, around-the-clock, global agency like ICUC.
Community management is the process of reaching your audience, interacting with them, and bringing them together to interact with each other. Community management’s goal and purpose is to build, manage and nurture your community. There are a multitude of benefits to creating a cross-channel community management strategy: engage leads to drive unique sales, build trust and loyalty, activate brand advocates, mediate crisis moments, protect customer health, alter brand perception, and beyond.
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