Discord Moderation Services

Discord moderation varies by strategy, but typically moderation on Discord is like that of other social media platforms — the moderator is there to ensure a safe environment and flag any urgent issues that arise. A community moderator can do things like moderate or delete messages, as well as invite, ban, or suspend people who violate the server’s rules.

If a Discord server is public, it means that anyone who has access to internet can join it. If a Discord severe is private, members or administrators can invite other members through an invitation link. Both public and private Discord servers should have a moderator to safeguard the community from violent or dangerous commentary, as well as create a connected, active community online. Moderators are the key to directing the flow of information and cultivating the culture of the online community. Think of your Discord moderator or moderation staff as the front desk staff, the morale committee, and the janitor!

Discord moderation strategies vary per server and company. Typically, moderators start with a community playbook that offers template responses, examples of tone, and a crisis plan. From there each moderator is trained on procedure. Once we launch the server, moderators further collaborate with other aspects of the marketing department, such as the social media manager or the social media strategists, to assure information and conversation is consistent with brand events, product launches, etc. Moderators also have the power to invite, ban, and suspend users.

Brands looking to launch or improve ROI on their Discord services will benefit from hiring moderation services. Moderators create a community aligned with your target audience, convert conversation to sales, manage customer service issues, and keep your loyalists safe and seen.

Discord moderation and discord bots are two different things. Discord bots are like any other bot on Discord, they’re automated chatbots with their own personality that can help your server. Moderation is done by real people, who go through a vetting process to ensure that your audience has the best possible experience by having a well-moderated space. Keep in mind, humans can detect language nuances like sarcasm, while bots cannot!

Outsourcing moderation is the solution for your brand if you don’t have the time or resources to handle it all by yourself or feel that an expert’s hand is the way to go. By outsourcing, you gain access to expert solutions and tools and targeted efforts. Outsourcing is also economical – we’ve found that the money our clients would spend on one staff member to cover a 9-5 moderation often trumps the cost of outsourcing to a specialized, around-the-clock, global agency like ICUC.

Community management is the process of reaching your audience, interacting with them, and bringing them together to interact with each other. Community management’s goal and purpose is to build, manage and nurture your community. There are a multitude of benefits to creating a cross-channel community management strategy: engage leads to drive unique sales, build trust and loyalty, activate brand advocates, mediate crisis moments, protect customer health, alter brand perception, and beyond.

Our pricing model is based on several variables:

1. What volume of content do you need ICUC to manage?
2. What kind of response time (SLA) are you looking for?
3. What channels does ICUC need to manage? Solely Discord, or others?
4. Are responses scripted or unique based on situations?
5. Do you need publishing/scheduling services?
6. What are your social media and marketing goals?

As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!