One negative review can lead to dozens of lost customers. Monitoring and engaging with customer reviews is essential to business growth and protection.
Rule #1 of online review management: Always respond. Our team manages and responds to each of our client’s online, social, and app-based feedback from both customers and employees with the goal of improving brand and workplace reputation and increasing sales. As an extension of your team, we stay on top of reviews so that you can focus your time back on your business.
Engaging with peer review sites gives you the opportunity to continue shaping a customer’s experience, and to influence the buying habits of would-be customers doing research before they spend.
Search engines reward sites with review responses. Businesses that value customer reviews gain an SEO advantage in both credibility and ranking.
Business owners who do not address reviews can be seen as callous by potential customers. ICUC’s global team assures that your reviews are handled promptly and thoughtfully.
Transformed a 3% Response Rate (RR) to a 99% RR
Increased Boston Pizza’s online rating from 3.3 to 4 stars
Reduced response time by up to 2 full business days
Decentralized customer communication touchpoints, inconsistent responses, and differing brand voices
We look forward to showing you how our unmatched industry expertise, 24/7 presence and global reach can protect, engage, and grow your online brand communities.
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox.