Resources
Our blog shines light on community management and all things social.
Case Study
Moderating Social Posts on Trump’s Indictment
On Thursday, March 30th, news of former U.S. President Donald Trump’s incoming indictment broke across the internet. Conversation volume across each of our client accounts drove through the roof. Due to the heightened polarity around Donald Trump’s media presence, ICUC deemed this spike a…
Case Study
April Fool’s: Mattress Firm & Chili’s Partnership
An April Fool’s Day Partnership with Mattress Firm and Chili’s Mattress Firm and its family of companies have been delivering better sleep across America for the past 90 years. With a nation suffering from poor sleep, they are committed to un-junk people’s sleep by finding the right mattress, and by…
Case Study
How Boston Pizza Improved Guest Experiences
How Boston Pizza Improved Guest Experiences As Canada’s #1 casual dining brand, Boston Pizza has been serving communities in 400+ franchisees based from coast to coast since opening its first location in Edmonton, Alberta in 1964. Serving over 40 million guests each year, the company noticed a…
Case Study
How Shokz Improved Customer Sentiment
Want to learn how Shokz partnered with ICUC to drive major changes in their customer sentiment? Download the Case Study and find out!
Case Study
How the Great Courses Scaled Content Moderation
The Great Courses sought out ICUC for help with outsourcing their content moderation. In just a year they saw a 70% reduction in associated costs! Download the Case Study to read more.
Case Study
Transforming Chili’s Presence on TikTok
Social media brand engagement was always something the Chili’s teams were prepared to handle – until one social platform amassed to countless. Download the Case Study to read more about Chili’s success with ICUC!