The online relationship between a company and a customer is precious. To secure, maintain, and grow this connection, companies need to invest time, energy, and availability online, in real-time, wherever and whenever your target audience needs it. It’s an overwhelming ask even for the most robust marketing teams, but there's an easy starting point: Hire experts in community management.
At ICUC we don't just manage online brand communities, we proactively cultivate & create them. Our teams of content moderators, community managers, digital strategists, and social listening analysts refine your brand persona, grow your customers' loyalty, and expand your social media presence through highly nuanced online interactions — every Instagram comment, TikTok thread, Discord message, every Tweet, and chat bot inquiry.
There are hundreds of billions of people online every day around the globe. We're the best social media agency behind hundreds of large enterprise brands that come back to ICUC time and time again for a social media strategy that attracts and retains the right customers, at the right time, with 24/7 community management, at a global scale.
No matter where people are talking about or to your brand, we're there, monitoring and moderating every conversation that touches your business. Our comprehensive social media management solutions leave no stone – or online interaction – unturned when it comes to protecting your reputation, building brand awareness, and growing your authority on any platform.
Data drives everything we do. But we know how to balance a data-driven approach with creativity and outside-the-box thinking so that we ensure your brand is always unique and responsive, adapts to new opportunities the moment they arise, and consistently delivers engaging and impactful content to your target audience.
As leaders in social media management for 20+ years, our solutions reflect decades of deep knowledge and experience growing and protecting loyal, engaged online communities for some of the world’s most recognized brands.
We are the most sought-after, awarded leaders in social media management today. ICUC is the first choice for brands looking to improve and scale their social media presence, and we’ve earned that position as #1 in the industry through more than two decades of tireless, results-driven work on behalf of the brands we support.
We're not just an external service provider; we are a deeply-ingrained extension of your team and champion for your brand, bringing unmatched expertise and innovative approaches to your social media campaigns, marketing strategy, and brand awareness initiatives.
No matter where people are talking about or to your brand, we're there, monitoring and moderating every conversation that touches your business. Our comprehensive social media management solutions leave no stone – or online interaction – unturned when it comes to protecting your reputation, building brand awareness, and growing your authority on any platform.
Data drives everything we do. But we know how to balance a data-driven approach with creativity and outside-the-box thinking so that we ensure your brand is always unique and responsive, adapts to new opportunities the moment they arise, and consistently delivers engaging and impactful content to your target audience.
"With ICUC, we cut a 5-hour response time in half and saw a 10K item jump in engagement. These shifts have been paramount to our brand community's health and our ability to share our products with the world."
"As the campaign launched, we watched all these brands come in and join the campaign, which as a social media professional, is huge. I mean, I can retire now (kidding). Kimpton and Massage Envy joked about wanting a massage bed -- not a bad idea now that I think about it!"
"When the pandemic hit and we were faced with necessary budget cuts, the only agency that got protected was ICUC. We just knew that we could not move on without ICUC's help."
Your brand's social media presence is the heartbeat that keeps your business growing and thriving. It gives your audience a direct line of communication with your brand, but it can also introduce risk and volatility into your online community. That's why safeguarding every interaction with your brand – 24 hours a day, 7 days a week, 365 days a year – is our highest priority.
Our global, multilingual content and community specialists are always on alert, continuously monitoring, analyzing, and managing millions of touchpoints and digital conversations through our robust social media services every day for some of the world's largest enterprise brands.
Ready to take your social media strategy to the next level? Let's start a conversation today and explore tailored solutions that fit your needs.
Proactively engage your online community with 24/7 coverage, all year round.
Protect your brand reputation, knowing your brand is in safe hands the moment a crisis hits.
Know who is talking about your brand, your competitors, and your verticals, all the time.