OUR RESULTS
- Over a 2-week long campaign, ICUC managed 3,318 total inbound messages
- Maintained positive customer sentiment, despite customer confusion
- Nurtured and built upon 1,524 total brand engagements
Attract, nurture and build a robust online customer base with 24/7 community management, spanning 52+ languages.
The online relationship between a company and a customer is precious. To keep and grow a lasting connection, companies need to invest time, energy, and availability. It’s an overwhelming ask, but there’s an easy starting point: Hire experts in community management.
At ICUC we don’t just manage online brand communities, we proactively cultivate & create them. Our community engagement specialists refine your brand persona, grow your customers’ loyalty, and expand your brand visibility through fast and nuanced online interactions — no Instagram comment, Discord message, Tweet, nor chatbot inquiry goes unanswered on our watch.
There are hundreds of billions of people online every day worldwide. Attract and retain the right customers at the right time with ICUC’s 24/7 community management services, at a global scale.
Every year Red Robin honors Veterans with a free burger! It’s Red Robin’s busiest day on social media. In 2021, Red Robin decided to try something different by offering the reward through the loyalty program.
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox every other Tuesday.
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