Food is a centerpiece of community building. Our 250+ team is built to satisfy both the passionate critics and the main dish enthusiasts during connection or crisis. With 24/7, global touch points, we’ll improve your customer’s interactions online, so they walk-in happy offline.
With a team of over 250 content specialists and community managers, we become an extension of your brand, fostering vibrant conversations building loyalty and growth.
Through data-driven strategy and reporting, our teams are equipped with the social listening tools to understand, report & act across digital touchpoints with speed and accuracy to answer customer inquiries and resolve feedback.
Review management is essential in the hyper-competitive F&B industry. Gone unaddressed, one negative customer review or comment can deter hundreds from placing an order or booking a table. With ICUC’s customer service teams, we don’t just address customer concerns at speed, we establish loyal diners who want to come back.
Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox every other Tuesday.
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