Social Media Management for Brands and Agencies

Starbucks

global moderation

we manage 18 international communities for the world's largest coffeehouse

social insight & analysis

world-wide social listening, reporting and consultancy

for global brands

responsiveness delivered

social media teams in every timezone 24/7

Retail Industry Focus

ICUC's Retail Practice

Best Practices Library

Solutions for Real-World Social Media Challenges

Community Management

Community Management

Channel Management

Social channel engagement & moderation

We manage social communities & user generated content for the world’s best brands offering social media management at global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Planning & Execution

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Award Winning Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Monitoring Social Channels

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Connect ROI & Social Media

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Producing Content for your channels

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Get results from all that social data

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Locations & Product Reviews

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Industries of specialization & success

Social

Retailers

We make social media profitable

for retail clients by providing

outstanding customer service

Pharmacy

Pharmaceuticals

We work with our clients to satisfy

regulatory requirements and improve

overall results

Agency

Agencies

We enable our agency partners to deliver

better service to their clients and drive

incremental revenue

Any of these social media problems sound familiar? (might be time to talk)

Our social media monitoring ensures vigilant, real-time protection on every social media channel to safeguard your brand 24/7/365, while also providing additional benefits such as understanding brand sentiment, gathering information on competitors, analyzing trends and identifying sales leads.
Our experts collect, analyze, and report on social media data revealing strategic insights, areas of engagement and ROI opportunities. We will help you improve your social content and communication, revenue strategy through social, and customer service strategies.
We are ready to deploy a complete crisis management team within 15 minutes in response to any kind of adverse social media situation, which will ensure that your brand is protected from potentially catastrophic and irreversible damage.

Looking for a Job?

Check out our recent postings and additional information about applying.

A Selection of our Clients

Client Logo 360
Client Logo Virgin
Client Logo Air Canada
Client Logo Scotiabank
Client Logo Tim Hortons
Client Logo Wendys