5 Ways to Improve Customer Service with Chatbots
The old adage “time is money” goes two ways. In our hectic world, today’s consumers feel their time is invaluable. They’re looking for companies who
Our blog shines light on community management and all things social.
The old adage “time is money” goes two ways. In our hectic world, today’s consumers feel their time is invaluable. They’re looking for companies who
Warning: Who’s attending your social media moderation may drastically affect the financial health of your practice. Your communications department, public relations team, and marketing pros
Even the casual social media user finds it challenging staying on top of more than one platform, but it’s a challenge that businesses must overcome
Today, a data-driven marketing strategy makes the difference between shouting into the wind and getting your brand’s message heard loud and clear. But harnessing data
If your brand’s social media management happens from 9 to 5 in a 24/7 world, it’s time to rethink your priorities. That’s like fire departments
There is no greater affirmation of influencer power than the shocking $1.3 billion devaluation suffered by Snapchat after a single tweet last week. Kylie Jenner,
When hiring a reputation management company, don’t you think they should have a great reputation themselves? We think so. That’s why ICUC works hard to
In a perfect world, you’d run your business and all your customers would love you for it. Unfortunately, we live in reality-world, where such bliss
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