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Our blog shines light on community management and all things social.

how to improve online customer service

How to Improve Online Customer Service

How to Improve Online Customer Service: 8 Strategies Customers’ expectations have drastically evolved. Online shoppers and digital consumers expect quick, personalized, and consistent support across

Social Listening in Pharma

Social Listening in Pharma

Social media use in the healthcare marketing sector saw a large uptick in 2021. Needing a way to track and measure new audience behavior, pharma brands have turned to social listening tech.