Resources
Our blog shines light on community management and all things social.
Case Study
Moderating Social Posts on Trump’s Indictment
On Thursday, March 30th, news of former U.S. President Donald Trump’s incoming indictment broke across the internet. Conversation volume across each o
Case Study
April Fool’s: Mattress Firm & Chili’s Partnership
An April Fool’s Day Partnership with Mattress Firm and Chili’s Mattress Firm and its family of companies have been delivering better sleep across Amer
Case Study
How Boston Pizza Improved Guest Experiences
How Boston Pizza Improved Guest Experiences As Canada’s #1 casual dining brand, Boston Pizza has been serving communities in 400+ franchisees based fr
Case Study
How Shokz Improved Customer Sentiment
Want to learn how Shokz partnered with ICUC to drive major changes in their customer sentiment? Download the Case Study and find out!
Case Study
How the Great Courses Scaled Content Moderation
The Great Courses sought out ICUC for help with outsourcing their content moderation. In just a year they saw a 70% reduction in associated costs! Dow
Case Study
Transforming Chili’s Presence on TikTok
Social media brand engagement was always something the Chili’s teams were prepared to handle – until one social platform amassed to countless. Downloa