Brands who partner with our global team of social media experts:
SOCIAL LISTENING
See how we deliver top-tier social listening services 24/7, powered by human intelligence with the industry’s best Social Media Management tools.
Stay One Step Ahead of the Trends
Stay One Step Ahead of the Trends
Chosen by Fortune 500 Companies for Unmatched Expertise in Social Listening
Why Choose ICUC Social Listening?
Be First
Make the most of every trend with 24/7 mention monitoring and real-time UGC curation.
Be First
Make the most of every trend with 24/7 mention monitoring and real-time UGC curation.
Be Informed
Get expert analysis and data-driven campaign suggestions to improve engagement.
Be Proactive
Control the conversation and mitigate crises with ICUC’s trusted moderators.
Unlock valuable suggestions from real people who engage with your brand.
Be Inspired
Get a Free Consultation
Be Informed
Get expert analysis and data-driven campaign suggestions to improve engagement.
Be Proactive
Control the conversation and mitigate crises with ICUC’s trusted moderators.
Be Inspired
Unlock valuable suggestions from real people who engage with your brand.
Social Media Strategy Services Across All Channels
Let ICUC provide tailored strategies for each channel, including content best practices, KPI reporting, and optimization strategies for ongoing success.
With ICUC, you’ll get social media campaign plans tailored to each channel, including content best practices, KPI reporting, and optimization strategies for ongoing success.
Listen, Respond, and Engage
Like Never Before
It’s time to make your audience feel heard – partner with the #1 social listening company trusted by Fortune 500 brands today.
© ICUC.Social. All Rights Reserved.
ICUC helps restaurant chain Chili’s to quickly identify & react to a valuable outreach opportunity using our 24/7 social monitoring service. In a recent TikTok video, a babysitter mentioned the kids “think I work at Chili’s, and I don’t have the heart to tell them that I don’t work for Chili’s…!’”. Within 24 hours, ICUC pitched this to Chili’s outreach team so they could “send swag and a uniform and everything to show the kids and ‘prove’ that she had a Chili’s job. It was so cool.”
Items moderated
25K
Escalations / mo (avg.)
1K
Transforming a leading fast food chain’s image with comprehensive TikTok strategy
CASE STUDY
5 hour response time cut in half
25K
Items moderated
Item jump in engagement
1K
Escalations / mo (avg.)
ICUC helps restaurant chain Chili’s to quickly identify & react to a valuable outreach opportunity using our 24/7 social monitoring service. In a recent TikTok video, a babysitter mentioned the kids “think I work at Chili’s, and I don’t have the heart to tell them that I don’t work for Chili’s…!’”. Within 24 hours, ICUC pitched this to Chili’s outreach team so they could “send swag and a uniform and everything to show the kids and ‘prove’ that she had a Chili’s job. It was so cool.”
An international airline company handles thousands of passengers on a daily basis. To spread positive messaging about their brand while effectively managing the negative sentiments, ICUC built a 24/7 social listening process to track keywords, triage conversations, and escalate negative engagements for timely remediation.
Positive brand mentions YoY
41%
Posts monitored / year (avg.)
323K
An international airline company gets a 24/7 social listening process
CASE STUDY
5 hour response time cut in half
41%
Positive brand mentions YoY
Item jump in engagement
323K
Posts monitored / year (avg.)
An international airline company handles thousands of passengers on a daily basis. To spread positive messaging about their brand while effectively managing the negative sentiments, ICUC built a 24/7 social listening process to track keywords, triage conversations, and escalate negative engagements for timely remediation.
When a global coffee brand exploded into the mainstream, they needed 24/7 moderation & reporting to help develop new markets, evolve with changing global norms, and manage the massive volume of customer engagements. With a large following of 18 million, ICUC supports the brand with social strategies for campaign activations and content planning, at-a-glance social listening dashboards, crisis reporting, and 30-minute response times for moderation during daytime hours.
shift in positive sentiment in past year
36%
follower growth YOY
18%
ICUC supports global coffee brand with social strategies
CASE STUDY
5 hour response time cut in half
36%
shift in positive sentiment in past year
Item jump in engagement
18%
follower growth YOY
When a global coffee brand exploded into the mainstream, they needed 24/7 moderation & reporting to help develop new markets, evolve with changing global norms, and manage the massive volume of customer engagements. With a large following of 18 million, ICUC supports the brand with social strategies for campaign activations and content planning, at-a-glance social listening dashboards, crisis reporting, and 30-minute response times for moderation during daytime hours.
Brands That Listen Win More Hearts
How It Works
1. Getting to Know Your Business
To get started, you’ll meet with ICUC strategists, community managers, and content creators to align on your ideal audience, brand identity, global identity, and tone of voice. Together, we’ll discover what works well and where there’s room for improvement.
ICUC offers social media strategies that extend to all platforms, including those without APIs, through custom strategies.
Our social listening capabilities combine multiple platforms and data sources, powered by expert analysts and best-in-class social media tools. We deliver the insights you need so you can take action on what matters most.
Social Platforms
Track brand mentions, engagement, and sentiment shifts.
Unfiltered consumer conversations and niche insights.
Forums & Communities
Industry websites, media outlets – Track brand perception and emerging PR risks.
News & Blogs
Podcast transcripts, radio – Identify brand mentions and industry discussions.
Podcasts & Audio
Analyze trends, influencer impact, and viral discussions.
Video & Short-Form Content
Customer feedback, ratings, and reputation analysis.
Review & E-Commerce
Benchmark sentiment, share of voice, and emerging trends.
Competitor & Industry Tracking
Understand the political, economic, social, and technological factors shaping industry trends and brand perception.
PEST Analysis
Leveraging our 20+ years of social media expertise, we help cut through the noise and prioritize metrics that lead to better growth outcomes, including:
Conversation Sentiment
Emerging Themes & Trends
Brand Mentions & Volume
Competitive Intelligence
Share of Voice (SOV)
Crisis Signals & Reputation Risks
Audience & Demographic Insights
Customer Pain Points & Feedback
You’ll get in-depth reports on customer data, activity, and mentions, as well as data-driven recommendations to improve your social media strategy. You’ll have access to custom reports that detail specific suggestions for:
Campaigns
Influencers
Audiences
Competitors
Industries
Crisis
How It Works
ICUC offers social media strategies that extend to all platforms, including those without APIs, through custom strategies.
Our social listening coverage spans multiple platforms and data sources, leveraging social media agency tools and a social media mention tracker to monitor online mentions across:
Social Platforms
Track brand mentions, engagement, and sentiment shifts.
Unfiltered consumer conversations and niche insights.
Forums & Communities
Industry websites, media outlets – Track brand perception and emerging PR risks.
News & Blogs
Podcast transcripts, radio – Identify brand mentions and industry discussions.
Podcasts & Audio
Analyze trends, influencer impact, and viral discussions.
Video & Short-Form Content
Customer feedback, ratings, and reputation analysis.
Review & E-Commerce
Benchmark sentiment, share of voice, and emerging trends.
Competitor & Industry Tracking
Understand the political, economic, social, and technological factors shaping industry trends and brand perception.
PEST Analysis
Listen
Leveraging our 20+ years of social media expertise, we help cut through the noise and prioritize metrics that lead to better growth outcomes, including:
Conversation Sentiment
Emerging Themes & Trends
Brand Mentions & Volume
Competitive Intelligence
Share of Voice (SOV)
Crisis Signals & Reputation Risks
Audience & Demographic Insights
Customer Pain Points & Feedback
Analyze
You’ll get in-depth reports on customer data, activity, and mentions, as well as data-driven recommendations to improve your social media strategy. You’ll have access to custom reports that detail specific suggestions for:
Campaigns
Influencers
Audiences
Competitors
Industries
Crisis
Report
