Benefit from social media in unprecedented ways

Build it and they will come? Not always

Digital transformation is happening and its implications reach industry wide. From century-old category leaders to disruptive upstarts, everyone must adapt. Technology companies might feel immune—after all, it’s their technologies that are upending traditional business models. But technological prowess doesn’t ensure marketing success. In the changing economy, trust, segmentation, and relevance are the true levers of growth. Social media is the best way to activate them.

ICUC gives technology brands a way to know what the market is saying right now. Consumers want brands aligned to their cultural and ethical values. ICUC’s social media solutions let you engage in a continuous conversation with your customers, so you can understand who they are and anticipate their needs.

  • Extend your social media capabilities with our comprehensive solutions
  • Enter new markets and know the lay of the land
  • Make use of social media data in unprecedented ways
  • Build more than products: build a community
  • Create an authentic brand voice that connects with consumers

The only way to understand your audience is to listen. ICUC’s team of social media experts will uncover conversations about your brand. Connect with customers and get the results you need.

Let Us Help You Extend Your Social Media Capabilities

The challenge for technology companies

ICUC's research tools help you better understand your audience. We can build queries, sift through results, and derive useful information from social media data. Know true sentiment and consumer desires. The better you understand your audience, the better your offers will be.

ICUC lets you listen to conversations happening about your brand, products, and competitors—in over 30 languages. We can identify evolving trends faster than traditional research methods. Know the true unbiased public opinion about your business and your market before your competition does.

Even technology companies can fail to properly use their social media data. ICUC can integrate your social customer data so it is accessible in one place. Track your customer across the entire customer journey. Spend your dollars smarter when you see the whole entire picture.

Innovation isn’t relegated to tech: ICUC can innovate your content too. We’ll build a content strategy to drive consumer action based on social media data, research, and insights. We will audit your current content and your competitors’ too. We can localize content into 30+ languages in any time zone.

Content only works if it connects. With user generated content (UGC), ICUC helps drive conversions. UGC gives your customers a voice and it empowers your most savvy consumers. Uncover new audiences, manage all your content on a dashboard, and build landing pages populated with UGC.

Solutions for every stage of the buyer’s journey

Community Management

Community Management

Channel Management

Social channel engagement & moderation

We manage social communities & user generated content for the world’s best brands offering social media management services at a global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Planning & Execution

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Award Winning Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Monitoring Social Channels

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Connect ROI & Social Media

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Producing Content for your channels

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Get results from all that social data

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Locations & Product Reviews

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Our customers

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Next Steps

Your customers live in a “digital first” world. ICUC has the comprehensive social listening, monitoring, and tracking tools to help you understand them. Contact us today.