Quantify the ROI of your social media activities

Inspire your audience - instead of distracting them

The average travel consumer sees thousands of messages before the moment of purchase. There are an unlimited number of distractions and social media only adds to the noise. For brands looking to reach customers, the only antidote to distraction is relevance. So how can a hospitality brand stand out in this crowded space?

ICUC helps hospitality brands make the most of social media. Our comprehensive social media platform extends your capabilities. We give you a scalable team of social media experts who represent your brand 24/7/365.

  • Extend your social media capabilities with our comprehensive platform
  • Increase conversions using social media
  • Learn how to quantify the ROI of your social media activities
  • Find new audiences and make authentic connections
  • Empower your brand to keep up with the 24/7 nature of tourism

The only way to understand your audience is to listen. ICUC’s team of social media experts will uncover conversations about your brand. Connect with customers and get the results you need.

Let Us Help You Extend Your Social Media Capabilities

The challenge for hospitality brands

With ICUC’s social media research tools, you can find and focus on your most valuable consumer segments. ICUC will build detailed queries and manually scrub data to uncover insights. We’ll then use those insights to develop content plans and drive conversions across the social web.

Many companies and brands are sitting on a trove of valuable data. ICUC can integrate your customer data so you can track audiences across the entire customer journey. When you can see the whole picture you will allocate your dollars more effectively and spend less per customer.

There’s no down time in the hospitality industry. Everything happens during holidays and weekends - and customers demand a quick and thoughtful response. ICUC lets you give your customers the around-the-clock attention with coverage in 30+ languages and every single time zone.

ICUC listens for mentions of your brand throughout the social web. We can determine unbiased public opinion about your business, your services, and your competition. We can tell you which channels to focus on and how to produce relevant content that cuts through the noise.

Every travel journey begins with a dream. Whether it’s destinations, activities, attractions, lodging or restaurants, 1 in 5 travellers turn to social media for inspiration. Through social listening, ICUC can determine insights to help build customer excitement from the very beginning.

ICUC Solutions

Community Management

Community Management

Channel Management

Social Media Community Management

We manage social communities & user generated content for the world’s best brands offering social media management services at a global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Strategy

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Social Media Customer Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Social Media Listening Services

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Social Media Commerce Solutions

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Social Media Content Strategy

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Social Media Customer Insights

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Social Review Management Services

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Our customers

/img/motel-6.png
/img/kimpton.png

Next Steps

Your customers live in a “digital first” world. ICUC has the comprehensive social listening, monitoring, and tracking tools to help you understand them. Contact us today.