The average travel consumer sees thousands of messages before the moment of purchase. There are an unlimited number of distractions and social media only adds to the noise. For brands looking to reach customers, the only antidote to distraction is relevance. So how can a hospitality brand stand out in this crowded space?
ICUC helps hospitality brands make the most of social media. Our comprehensive social media platform extends your capabilities. We give you a scalable team of social media experts who represent your brand 24/7/365.
The only way to understand your audience is to listen. ICUC’s team of social media experts will uncover conversations about your brand. Connect with customers and get the results you need.
With ICUC’s social media research tools, you can find and focus on your most valuable consumer segments. ICUC will build detailed queries and manually scrub data to uncover insights. We’ll then use those insights to develop content plans and drive conversions across the social web.
Many companies and brands are sitting on a trove of valuable data. ICUC can integrate your customer data so you can track audiences across the entire customer journey. When you can see the whole picture you will allocate your dollars more effectively and spend less per customer.
There’s no down time in the hospitality industry. Everything happens during holidays and weekends - and customers demand a quick and thoughtful response. ICUC lets you give your customers the around-the-clock attention with coverage in 30+ languages and every single time zone.
ICUC listens for mentions of your brand throughout the social web. We can determine unbiased public opinion about your business, your services, and your competition. We can tell you which channels to focus on and how to produce relevant content that cuts through the noise.
Every travel journey begins with a dream. Whether it’s destinations, activities, attractions, lodging or restaurants, 1 in 5 travellers turn to social media for inspiration. Through social listening, ICUC can determine insights to help build customer excitement from the very beginning.
Your customers live in a “digital first” world. ICUC has the comprehensive social listening, monitoring, and tracking tools to help you understand them. Contact us today.