Engage your audience

Are you using yesterday’s tools on tomorrow’s audiences?

Where would the entertainment industry be without focus groups? Every team has used this trusty research method at one point or another. But today’s audiences (and tomorrow’s, for that matter) demand a different approach. They are more distractible yet discerning. They have limitless options and get to be hyper-choosy about them. They are awash in an ocean of endless content—and play the role of creator as well. This is the era of the unfocused consumer—and the methodologies of yesteryear won’t do.

ICUC helps entertainment brands navigate social media as a content channel and a new dimension for market research. We give you a scalable team of social media experts who represent your brand 24/7/365.

  • Extend your social media capabilities with our comprehensive platform
  • Get 24/7/365 coverage across the entire social web
  • Leverage unused social media data to find true ROI
  • Discover new ways and formats to engage audiences
  • Target audience segments on a granular level

The only way to understand your audience is to listen. ICUC’s team of social media experts will uncover conversations about your brand. Connect with customers and get the results you need.

Let Us Help You Extend Your Social Media Capabilities

The challenge for entertainment marketers

It’s nice to have followers, but what you need is motivated consumers. ICUC helps you turn fans and followers into customers. Get insights about your audience through social listening and then develop a strategy to inspire customers.

Some companies invest time and money into social media, but they can’t quantify their results. We have the listening, monitoring, and tracking tools you need to understand your social media data. ICUC can deliver social media intelligence.

You could ask audiences what they want, but when it comes to social media—showing is more powerful than telling. ICUC can become your eyes and ears online, with a global team of over 600 social media experts. We help you understand real-time sentiment so you can truly understand your customer.

You can’t rely on an one-size-fits-all message for every kind of fan. ICUC uses social listening to crawl the entire social web to find out what motivates your audience. We help you engage audiences you’ve never been able to access before.

ICUC helps you keep more of your marketing budget, by acting as an extension of your social media team. We have a global team of over 600 experts working in every time zone. We represent your brand online so you can focus on the things that matter.

ICUC Solutions

Community Management

Community Management

Channel Management

Social channel engagement & moderation

We manage social communities & user generated content for the world’s best brands offering social media management services at a global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Planning & Execution

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Award Winning Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Monitoring Social Channels

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Connect ROI & Social Media

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Producing Content for your channels

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Get results from all that social data

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Locations & Product Reviews

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Our customers

/img/wwe-logo.png
/img/abc-logo.png
/img/sportsnet-logo.png

Next Steps

Your customers exist in a “digital first” world. ICUC has the comprehensive social listening, monitoring, and tracking tools to help you understand them. Contact us today.