As more and more customers come to expect businesses to be present and available on social media in a 24/7 world, those that are able to rise to the demand are setting themselves apart. Customer service through social media, or “social media customer service” as it’s often called, can no longer be thought of as a nice-to-have option. Instead, it really should be a part of any company’s customer service strategy.
Giving a voice to customer service in social media means you can take advantage of these platforms to provide customers with real-time information, making sure they have the most up to date details on products and services. However, meeting the needs of customers in social media demands a level of resources that is challenging for most companies to provide.
With a team of smart, highly skilled specialists who use best-in-class social listening technologies, ICUC can help your business scale and deliver rapid, consistent and authentic customer service online on demand. So what are you waiting for? To find out more about how we can help your business serve customers better, get in touch >>>