Are you listening to what your customers are saying in the social web? If not, how do you hope to be part of the conversation? We want to help you.
Social media lets people, including your customers and your prospects, make their voices heard. Simply providing customer care via email and the phone is no longer enough for most businesses, including yours. Now more and more businesses are turning to social media less for promotion and marketing, and more for customer service. This can be a daunting task, especially if your organization lacks the resources and capabilities to properly execute and manage it all.
The good news is that figuring out how to provide great social customer care doesn’t have to be that difficult. ICUC can help you can make sure you’re offering the best social customer care possible, while also building authentic relationships with your customers in social media. To find out how we can help your business, get in touch >>>
With our sophisticated technology and people-powered solutions, we’re able to listen around-the-clock to the conversations your customers are having online. We can assess for sentiment, location, demographic information, Net Promoter Score (NPS) and more. Custom reporting, analytics and engagement advice are all part of the ICUC social listening solutions available.
We scour the web for social mentions of your brand, your competitors, your industry – all the keywords that matter to you. If you’re interested, why not take us up on a social audit to determine what kind of candidate you might be for our services. To learn more about how we can help you, contact us now.