Increase App Downloads and Usage

App Reviews Solution

The apps your organization uses for employees or customers are essential to the success of your business. But in order to drive adoption and use, you need to stay on top of managing reviews of those apps, which can be incredibly time-intensive.

You need a way to stay on top of reviews, reading them, responding to them, and analyzing the data. Then, you need to get that information to the various teams within your organization - development, UX, customer service, and and product management.

ICUC offers an easy-to-use app review management solution that collects relevant data: reviews, keywords, ratings, ranks, updates, and sales. The solution supports App Store, Google Play, Windows Store, Amazon Appstore and Mac App Store.

This App Review Management Solution shows your data from multiple sources in one place, so you don’t have to spend hours collecting and combining it. It collects updates from popular app stores, as well as iTunes Connect, Google Play Console, Search Ads, and AppsFlyer.

ICUC doesn’t just give you a technology dashboard. We are there to help you improve your results by:

  • Interacting with bad reviews
  • Get more insight from upset users
  • Enabling you to make better app roadmap decisions on new features
  • Identifying and fixing bugs faster
  • Sorting through user feedback and prioritizing responses and next steps
  • Benchmarking against the competition

Show me how to successfully manage app reviews

Supported Platforms

App Store
Google Play
Windows Store
Amazon Appstore
Mac App Store
iTunes Connect
Google Play Console
Search Ads
AppsFlyer

Have you considered how important App Reviews are to your overall App success?

CHECK OUT OUR RESOURCE LIBRARY

of people usually or always check reviews before installing an app.

of Google Play app reviews go unanswered.

a day spent on apps by the end of 2018.

How it works

  • Receive notifications of new reviews
  • Prevent sharing of inaccurate information by responding to questions first
  • Rapidly post responses to engage with reviewers & audience
  • Receive at-a-glance insight into consumer perceptions of your competitors’ products
  • Filter reviews by date, site, action taken or rating
  • Track overall activity to gain big-picture insights into NPS (Net Promoter Score), product perception, review trends, and review site activities.
Customer Journey

Getting Started

It’s easy to get started with our team:

  1. Reach out! Our team will look over your entire list of apps to determine your current position, and identify areas in need of improvement.
  2. Escalation and engagement guidelines - what to do when a user creates a review or poses a question - will be created for each app on each platform.
  3. Your app reviews will be regularly monitored and addressed, with data being collected and disseminated to your organization so you can take action. You’ll see the averages ratings of your apps increase in no time!