Listen, Respond, and Engage
Like Never Before
Why ICUC is your Best Option for Online Review Management
Get Comprehensive Review Monitoring on All Popular Platforms
Brands who partner with our global team of social media experts:
ONLINE REVIEW MANAGEMENT
See how we help deliver personalized responses to your online reviews on all major platforms.
It’s time to make your audience feel heard – partner with the #1 reputation management company trusted by Fortune 500 brands today.
Through 24/7 monitoring & response across Glassdoor, LinkedIn, and Indeed, ICUC effectively managed the large influx of reviews (+350 per month), quickly identified any harmful sentiments, escalated the reviews as appropriate, and engaged with the review using a constructive brand voice.
Reviews monitored per month (avg.)
350+
Followers on Indeed
93K
Understanding Employee Sentiment with Retail Giant
CASE STUDY
5 hour response time cut in half
350+
Reviews monitored per month (avg.)
Item jump in engagement
93K
Followers on Indeed
Through 24/7 monitoring & response across Glassdoor, LinkedIn, and Indeed, ICUC effectively managed the large influx of reviews (+350 per month), quickly identified any harmful sentiments, escalated the reviews as appropriate, and engaged with the review using a constructive brand voice.
Across all social media platforms, product review sites, and local review sites like Google My Business, we performed 24/7 review monitoring on over 6,000 engagements per month. ICUC analysts used advanced social listening tools to identify and respond to product reviews within 48 hours (SLA), and 24 hours for local reviews.
Social engagements per month (avg.)
6K
Response time SLA
4 Hr
Scaling Hyper-Personalization with Health & Beauty Brand
CASE STUDY
5 hour response time cut in half
6K
Social engagements per month (avg.)
Item jump in engagement
4 Hr
Response time SLA
Across all social media platforms, product review sites, and local review sites like Google My Business, we performed 24/7 review monitoring on over 6,000 engagements per month. ICUC analysts used advanced social listening tools to identify and respond to product reviews within 48 hours (SLA), and 24 hours for local reviews.
“In the 12 months before partnering with ICUC, we had a response rate of 3% and an overall rating of 3.3/5. Now, we have a response rate of 99% and an overall rating of 4/5, with an additional 20,000 reviews.”
Cory Goddard
Senior Director, Operation Systems & Training
Response to Reviews
99%
Response Time
48 Hr
Global skincare brand trusts ICUC for nearly a decade to grow social presence
CASE STUDY
5 hour response time cut in half
99%
Response to Reviews
Item jump in engagement
48 Hr
Response Time
“In the 12 months before partnering with ICUC, we had a response rate of 3% and an overall rating of 3.3/5. Now, we have a response rate of 99% and an overall rating of 4/5, with an additional 20,000 reviews.”
Cory Goddard
Senior Director, Operation Systems & Training
Real Clients, Real Results
Chosen by Fortune 500 Companies for Unmatched Expertise in Online Review Management
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Customers YOU CARE
Be Everywhere Your Customers Are
Powered by AI-enabled social listening tools, ICUC analysts monitor direct messages, chatbots, comment feeds, review feeds, and more, 24/7/365.
Be Be Everywhere Your Customers Are
Powered by AI-enabled social listening tools, ICUC analysts monitor direct messages, chatbots, comment feeds, review feeds, and more, 24/7/365.
Be Authentic & Personal
We’ll handle each review as a unique opportunity to engage & build brand loyalty – you’ll also get in-depth reporting & suggestions to improve your SEO strategy and rankings.
Because everyone has their opinion, ICUC analysts are trained to quickly manage business reviews and mitigate crises that could lead to lost revenue.
Be Resilient to Negativity
Build a Better Reputation
Be Authentic & Personal
We’ll handle each review as a unique opportunity to engage & build brand loyalty – you’ll also get in-depth reporting & suggestions to improve your SEO strategy and rankings.
Be Resilient to Negativity
Because everyone has their opinion, ICUC analysts are trained to quickly manage business reviews and mitigate crises that could lead to lost revenue.
Negative reviews impact your brand’s bottom line, but responding to 1000s of customers is time-consuming – here’s how ICUC makes it simple, so you can focus on running your business.
. . . and more
95%
of customers read online reviews before purchasing.
negative review can cost 30 potential customers on average
1
of customers are more likely to upgrade their reviews for brands that respond with a personalized message within a day
33%
Reviews: Love ‘Em or Hate ‘Em,
Just Don’t Ignore ‘Em
By controlling the narrative about your brand, you’re in a stronger position to shape the buying experience in your favor. Responding to reviews impacts Google’s criteria for Expertise, Authority, and Trustworthiness (EAT). If your brand depends on local search rankings to drive traffic, real-time responses have the potential to drastically improve your bottom line.
