We have built and managed communities for some of the world’s most iconic brands and our experience in moderation is unmatched in the market place. With a global team of 600+ moderators we provide 24/7 protection for brands and users in over 30 languages. Our engagement specialists advance our client’s brand positioning through a unique tone-of-voice that is supported with regular content and conversation.
Every brand in social media needs a popular reason to be there. Our strategy team define what that is and identify the right channels to demonstrate it. Our creative team work with our community managers and strategists to deliver always-on content and campaigns that reach people. Our 4D system enables us to plan content months in advance whilst being ready to respond to spontaneous cultural talking points.
Brands that rise to the challenge of the social customer experience set themselves apart. We create a proactive social presence to enhance our client’s product or service. Our social agents can act as the front line of customer support or integrate with an existing customer service unit providing additional out-of-hours coverage and training.
Key to a successful social strategy is experimentation and development. Our multi-lingual team of analysts provide social intelligence for marketing, customer service, NPD, crisis management and performance management. Our technical expertise and large data moderation team means we are able to ensure accuracy across multiple regions and large volumes of data.