Facebook F8 2019 Takeaways
Facebook Plays Its Cards On Privacy, Leaving Brands with Unanswered Questions.
Community Management
OMG Facebook Is Down – What Should You Do?
On March 13, an estimated 2.6 billion people were horrified by being denied customer servi
Social Media Management
Helping Customers Where (and When) They Want
Customer service is somewhat a product of the 20th century, but times have changed.
Social Media Engagement
7 Reasons You Should Use Chatbots in 2019
In our 24/7 world, the 9-to-5 mentality is obsolete. With the internet always open for bus
Social Media Management
Social Media Management Platforms: An ICUC Perspective
Here are some services we’re quite familiar with, and a few reasons their users enjoy them
Review Management
Major Changes to Facebook Business Reviews
For brands, the trouble is that Facebook holds all the cards. The social network chooses t
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Instagram Reaches 1B Monthly Users and Launches IGTV
In June 2018, Instagram announced IGTV - Instagram’s latest in-app update that allows acco
Social Media Strategy
The Social Media Roadmap for Brands Part 2
With so many steps, not to mention roadblocks, to success on social media, companies are o
blog
Facebook, Data and Privacy – What You Need To Know
Facebook and Cambridge Analytica’s harvest and use of personal data has created questions,
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