ICUC

RESOURCES >

How Safelite Autoglass Cut Staffing Costs by 43% with ICUC.Social Community Management

With more than 7,900 MobileGlassShops™ and stores in all 50 states, Safelite is the nation’s largest provider of vehicle glass repair, replacement, and recalibration services.

As Safelite’s investment in social media grew, so too did the volume of their community interactions across the digital sphere.

One of Safelite’s most pressing challenges was thus finding a trusted social media agency partner that could not only scale with the company but provide digital customer care completely in sync with Safelite’s voice and People Powered, Customer Driven culture.

For Safelite, ICUC fits the bill and more.

With integrated services, ICUC was able to take on 25% of Safelite’s caseload, saving the company 43% in traditional staffing costs. Learn key solutions in the full case study below.

Share

Share on facebook
Share on twitter
Share on linkedin

Related Articles

Creator pressing record on TikTok
TikTok

How Often Should A Brand Post on TikTok for Growth and Engagement?

RESOURCES > By TikTok is a valuable tool to reach audiences …

Woman Dancing
TikTok

How Brands Go Viral on TikTok – Our Top 5 Tips

RESOURCES > By Founded in 2012 and launched in September 2016, …

Case Study

How Shokz Improved Customer Sentiment by Outsourcing Social Media Moderation

RESOURCES > By Founded in 2011, leading bone conduction technology retailer …