With ICUC, we cut a 5 hour response time in half, and saw a 10K item jump in engagement. These shifts have been paramount to our brand community’s health and our ability to share our products with the world."
5 hour response time cut in half
2.5hr
5 hour response time cut in half
Item jump in engagement
10K
Item jump in engagement
Colin Greenseich
Social Media & Influencer Manager
"With ICUC, we cut a 5 hour response time in half, and saw a 10K item jump in engagement. These shifts have been paramount to our brand community’s health and our ability to share our products with the world."
How ICUC Community Management Powers Brand Growth and Delivers Real Results
with the Expert Social Media Community Management Agency ICUC
Brands who partner with our global team of social media experts:
COMMUNITY MANAGEMENT
Move at the speed of social media with the experts you can rely on.
Human Hearts and AI Smarts
24/7, 365 days of human-driven, tech-enhanced interactions provide personalized responses and deeper insights, creating a cleaner, more engaging social feed.
ICUC’s Global Expertise
Backed by more than 20 years of experience, ICUC connects with audiences across 53 languages and regions, ensuring every interaction resonates and builds meaningful engagement.
Proactive Online Community Moderation
ICUC anticipates and resolves issues in real-time, protecting your brand from negative comments and preventing any reputation damage.
Strategic, Long-Term Growth
ICUC community management integrates comprehensive strategy, content, and crisis management, ensuring a cohesive brand voice and sustained growth.
Human Hearts and AI Smarts
24/7, 365 days of human-driven, tech-enhanced interactions provide personalized responses and deeper insights, creating a cleaner, more engaging social feed.
ICUC’s Global Expertise
Backed by more than 20 years of experience, ICUC connects with audiences across 53 languages and regions, ensuring every interaction resonates and builds meaningful engagement.
Proactive Online Community Moderation
ICUC anticipates and resolves issues in real-time, protecting your brand from negative comments and preventing any reputation damage.
24/7, 365 days of human-driven, tech-enhanced interactions provide personalized responses and deeper insights, creating a cleaner, more engaging social feed.
Strategic, Long-Term Growth
Chosen by Fortune 500 Companies for Unmatched Expertise in Community Management
Partnering with large enterprise brands and industry leaders, we create tailored community management social media strategies that resonate with your audience.
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MAXIMIZE Efficiency,
MINIMIZE Costs
MAXIMIZE Efficiency,
MINIMIZE Costs
Ready to partner with a 24/7 community management team?
Book a free Discovery Call to discuss your biggest audience challenges and your social media goals.
The Complete Community Management Solution Across All Channels
ICUC offers social media community management services that extend to all platforms, including those without APIs, through custom strategies.
Community Management Services Support
24/7
Engagement Growth by Some Brands
25%+
Average Faster Customer Replies
50%
As the world’s largest coffee chain rapidly expanded its brand, it sought a partner capable of building and sustaining a powerful online community for its global fan base. ICUC rose to the challenge—scaling across new markets, adapting to evolving social platforms, supporting during crises, and managing a high volume of customer engagement.
↗ 250K Q2 2024 moderated engagements
↗ 18M Followers cultivated a robust community on Instagram
A major multinational confectionery was struggling to grow followers on social media. It was looking to drive engagement and sentiment, and ultimately establish a stronger brand voice to connect to the next generation of consumers.
↗ 30% Growth in new followers in the first 9 months
↗ 5% Engagement rate (almost 2x industry average)
Luxury skincare brand was looking for a 24/7 partner to scale social channels and provide world-class customer care online. With high volumes of customer engagement, beauty and health safety regulations, and global market needs, the right partner was necessary to ensure a quality customer experience.
↗ 8M Engagements on average annually
↗ 12 Languages supported