With ICUC, we cut a 5 hour response time in half, and saw a 10K item jump in engagement. These shifts have been paramount to our brand community’s health and our ability to share our products with the world."
5 hour response time cut in half
2.5hr
5 hour response time cut in half
Item jump in engagement
10K
Item jump in engagement
Colin Greenseich
Social Media & Influencer Manager
"With ICUC, we cut a 5 hour response time in half, and saw a 10K item jump in engagement. These shifts have been paramount to our brand community’s health and our ability to share our products with the world."
How ICUC Community Management Powers Brand Growth and Delivers Real Results
The Complete Community Management Solution Across All Channels
ICUC offers social media community management services that extend to all platforms, including those without APIs, through custom strategies.
with the Expert Social Media Community Management Agency ICUC
Brands who partner with our global team of social media experts:
COMMUNITY MANAGEMENT
Move at the speed of social media with the experts you can rely on.
Human Hearts and AI Smarts
24/7, 365 days of human-driven, tech-enhanced interactions provide personalized responses and deeper insights, creating a cleaner, more engaging social feed.
ICUC’s Global Expertise
Backed by more than 20 years of experience, ICUC connects with audiences across 53 languages and regions, ensuring every interaction resonates and builds meaningful engagement.
Proactive Online Community Moderation
ICUC anticipates and resolves issues in real-time, protecting your brand from negative comments and preventing any reputation damage.
Strategic, Long-Term Growth
ICUC community management integrates comprehensive strategy, content, and crisis management, ensuring a cohesive brand voice and sustained growth.
When the leading coffee chain exploded as a brand becoming the world's largest coffee chain, they were seeking a partner that could help build and maintain a powerful online community for fans and followers. ICUC has been able to scale into new markets, evolve with changing social platforms, support during crises, and keep up with the high volume of customer engagement.
Q2 2024 moderated engagements
250K
Instagram followers: Cultivated a robust community on Instagram
18M
For 14 years, ICUC has been key online strategic partner for global coffee chain company community management
CASE STUDY
5 hour response time cut in half
2.5hr
5 hour response time cut in half
Item jump in engagement
10K
Item jump in engagement
When the leading coffee chain exploded as a brand becoming the world's largest coffee chain, they were seeking a partner that could help build and maintain a powerful online community for fans and followers. ICUC has been able to scale into new markets, evolve with changing social platforms, support during crises, and keep up with the high volume of customer engagement.
A major multinational confectionery was struggling to grow followers on social media. It was looking to drive engagement and sentiment, and ultimately establish a stronger brand voice to connect to the next generation of consumers.
Growth in new followers in the first 9 months
30%
Engagement rate
(almost 2x industry average)
5%
Global Chocolate Brand Was Looking to Sweeten Its Social Conversation
CASE STUDY
5 hour response time cut in half
30%
Growth in new followers in the first 9 months
Item jump in engagement
5%
Engagement rate
(almost 2x industry average)
A major multinational confectionery was struggling to grow followers on social media. It was looking to drive engagement and sentiment, and ultimately establish a stronger brand voice to connect to the next generation of consumers.
Luxury skincare brand was looking for a 24/7 partner to scale social channels and provide world-class customer care online. With high volumes of customer engagement, beauty and health safety regulations, and global market needs, the right partner was necessary to ensure a quality customer experience.
Engagements on average annually
8M
Languages supported
12
Global skincare brand trusts ICUC for nearly a decade to grow social presence
CASE STUDY
5 hour response time cut in half
2.5hr
5 hour response time cut in half
Item jump in engagement
10K
Item jump in engagement
Luxury skincare brand was looking for a 24/7 partner to scale social channels and provide world-class customer care online. With high volumes of customer engagement, beauty and health safety regulations, and global market needs, the right partner was necessary to ensure a quality customer experience.
The Go-To Community Management Company Trusted By Some Of The World’s Largest Brands
Human Hearts and AI Smarts
24/7, 365 days of human-driven, tech-enhanced interactions provide personalized responses and deeper insights, creating a cleaner, more engaging social feed.
ICUC’s Global Expertise
Backed by more than 20 years of experience, ICUC connects with audiences across 53 languages and regions, ensuring every interaction resonates and builds meaningful engagement.
Proactive Online Community Moderation
ICUC anticipates and resolves issues in real-time, protecting your brand from negative comments and preventing any reputation damage.
24/7, 365 days of human-driven, tech-enhanced interactions provide personalized responses and deeper insights, creating a cleaner, more engaging social feed.
Strategic, Long-Term Growth
Chosen by Fortune 500 Companies for Unmatched Expertise in Community Management
Partnering with large enterprise brands and industry leaders, we create tailored community management social media strategies that resonate with your audience.
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