Inspire your customers to make the journey
from social to in-store

ICUC helps retailers inspire their customers

Your CMO expects answers. How did we do last month? What is our competition up to? Is our content connecting with customers? Social media is a way to answer these questions but how do you get started?

Whenever we work with retail marketers, ICUC starts with the customer. Our solutions map and measure the entire social buyer’s journey. It’s an approach that goes beyond counting “fans and followers.” It means listening to all the conversations related to your brand.

  • Listen to all the conversations happening about your brand, 24 hours a day, 365 days a year
  • Know what promotions and content make an impact with your audience
  • Leverage valuable user generated content, target influencers, and increase your reach
  • Track your customers through the entire social customer journey with an integrated solution
  • Provide clarity to management by reporting the actual ROI of your campaigns

Retail marketing must do more than inform their customer. They must inspire them to make the journey from online to in-store. ICUC is there to help you find ROI every step of the way.

Let’s talk about your social media goals

The challenge for retail marketers

ICUC gives retailers an integrated way to connect social media to sales. Use our platform to turn user generated content (UGC) into ads and shoppable galleries that lead to your website or online store. Make the link between content and commerce.

ICUC is listening to the online conversations happening about the retail industry. With monthly reports about you and your competition, you’ll discover opportunities to stay one step ahead.

ICUC marries consumer surveys with social media data to steer your content plan. Our team of experts know how and where to connect with retail industry influencers. We’ll work with them to amplify your reach.

Retail marketing teams need to do a lot with a little; there isn’t a lot of time to plan ahead or test. ICUC extends your team, by acting as your online eyes and ears. We listen around-the-clock for the insights and data that fuel more innovative campaigns.

If sales is important to your organization, then you need an integrated solution. ICUC connects to audiences early in the buyer’s journey so we have the most success in driving sales. We listen every step of the way to help you stand out from the competition.

Solutions for every stage of the buyer’s journey

Community Management

Community Management

Channel Management

Social channel engagement & moderation

We manage social communities & user generated content for the world’s best brands offering social media management at global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Planning & Execution

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Award Winning Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Monitoring Social Channels

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Connect ROI & Social Media

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Producing Content for your channels

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Get results from all that social data

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Locations & Product Reviews

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Our customers

/img/Logo-winners.png
/img/Target-Logo-1.png
/img/Client_Logo_REI.png
/img/wholefoods-1.png

Downloads

Download our Survey of Top Retailers
Download our Retail Industry Case Study
Download our Retail Industry Expert Interview

Next Steps

If you’re a retail marketing looking for a roadmap to revenue, talk to us. Our integrated system of social media solutions will help inspire your customers—and even your management team. Contact us today.