Find your optimal social media strategy

Understand first, influence second

If the medium is the message, then where does that put social media? It’s equal parts input and output. It’s marketing, PR, and customer service all rolled into one. And for some reason, the media industry struggles to win in this multi-dimensional space. Brands spend millions of dollars on campaigns that fizzle out. Or if they do get traction, are impossible to measure in terms of ROI.

ICUC helps media companies make sense of this multi-dimensional space. Our comprehensive social media platform gives you a scalable team of social media experts who can represent your brand 24/7/365.

  • Extend your social media capabilities with our comprehensive platform
  • Get 24-hour monitoring of all your social media channels. Every day of the year including holidays
  • Unlock holistic customer insights that help sales and marketing work together
  • Leverage 16+ years of expertise to find your optimal social media strategy
  • Outperform your competition with new avenues for communication

The only way to understand your audience is to listen. ICUC’s team of social media experts will uncover conversations about your brand. Connect with customers and get the results you need.

Let Us Help You Extend Your Social Media Capabilities

The challenge for media companies

Uncovering ROI in social media can make you feel like you’re stuck in a maze. ICUC helps media companies navigate the social media labyrinth. Our social media experts work around the globe and listen 24/7. We have social media intelligence so you can find true ROI from your programs.

A big audience is good - the right audience is better. ICUC helps companies understand the difference between a follower and a fan. We listen so you can see the entire social customer journey - and activate the right people at the right time.

Audiences today consume content in many formats, often at the same time. But being multi-channel means consistent, quality content - in a single brand voice - across the world in every time zone. ICUC is the only company up to that challenge. We become brands online, so you can focus on what matters.

If you only look at "owned" channels, you’re only seeing part of the picture. ICUC helps you consolidate your social media data and see the entire customer journey. Through research and insights, we help you target segments most likely to convert.

Social media is the beginning of a conversation. ICUC can help you leverage user generated content (UGC) to drive authentic conversations across the social web. We connect you with brand ambassadors and influencers matched to your business goals and target audience.

Solutions for every stage of the buyer’s journey

Community Management

Community Management

Channel Management

Social channel engagement & moderation

We manage social communities & user generated content for the world’s best brands offering social media management at global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Planning & Execution

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Award Winning Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Monitoring Social Channels

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Connect ROI & Social Media

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Producing Content for your channels

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Get results from all that social data

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Locations & Product Reviews

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Our customers

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Next Steps

Your customers exist in a “digital first” world. ICUC has the comprehensive social listening, monitoring, and tracking tools to help you understand them. Contact us today.