Win over skeptical social audiences

ICUC Expertise for Finance Industry

Marketing is about getting the right message, to the right audience, at the right time. For the finance industry this proposition is easier said than done. Your audience is not a homogenous group. From retail to institutional, and everything in between, audience segments couldn’t be more different. Most challenging of all: the “right time” on social media is all the time. Consumers today won't tolerate waiting before getting a meaningful response from a brand. Banker’s hours don’t cut it online.

ICUC helps financial brands make the most of social media. Our comprehensive social media platform extends your capabilities. We give you a scalable team of social media experts who represent your brand 24/7/365.

  • Extend your social media capabilities with our comprehensive platform
  • Track your audience across millions of social interactions
  • Learn more about specific audience segments
  • Generate authentic content to win over skeptical audiences
  • Free up time for marketing and social media innovation

The only way to understand your audience is to listen. ICUC’s team of social media experts will uncover conversations about your brand. Connect with customers and get the results you need.

Let Us Help You Extend Your Social Media Capabilities

The challenge for the finance industry

Of all the losses from the financial crisis of 2008, consumer trust is perhaps the most challenging asset to restore. ICUC's research tools help you better understand your audience. Use ICUC’s insights to build strong social communities and actually connect with your audience online, instead of talking at them.

When companies are bogged down with moderation, social media management, and content publishing there isn't much time left to innovate. ICUC’s act as a second social mind for our clients; we become an extension of your capabilities. This gives you the breathing room to develop content plans and ideas.

In finance every audience is different and needs a different message. ICUC helps you target specific audiences on social media. We use social listening to find customer issues across the entire web. We respond to customers on behalf of your brand—faster than most in-house teams can.

By tracking your audience across millions of micro-interactions, ICUC learn what motivates your audience. You can then use these audience-specific insights to improve your products, convert new audiences, or engage niche segments you’ve never been able to access before.

To see ROI on social media financial companies must read the writing on the proverbial wall. ICUC can unlock a trove of valuable social media data about you current and future customers. It’s more powerful than traditional research methods, less expensive to acquire, and you can get it in real time.

Solutions for every stage of the buyer’s journey

Community Management

Community Management

Channel Management

Social channel engagement & moderation

We manage social communities & user generated content for the world’s best brands offering social media management at global scale.

Social Content Strategy

Social Content Strategy

Plans that drive results

Social Media Content Planning & Execution

Our expert teams can develop results-driven content plans and then help you execute those plans. We strategize, build, publish and measure.

Social Customer Service

Social Customer Service

Connect ROI & Social Media

Award Winning Service

Our customer service team is dedicated to providing thoughtful, human contact that defuses frustration, leaves your customers feeling happy, and generates ROI for your brand.

Social Media Listening

Social Media Listening

Monitoring Social Channels

Monitoring Social Channels

Experiment, listen, develop, repeat. Our award winning team of social media analysts drive innovation through insight and make everything we do accountable and relevant.

Social Commerce

Social Commerce

Connect ROI & Social Media

Connect ROI & Social Media

Want to directly connect social media with revenue? We have solutions that bind the two together.

Social Content Engine

Social Content Engine

Content Production

Producing Content for your channels

We create beautiful content and we help curate great user generated content for your channels too.

Customer Insights

Customer Insights

Learn from social data

Get results from all that social data

We help you transform social media data into usable information about your audiences and opportunities.

Review Management

Review Management

Manage Reviews

Locations & Product Reviews

Minimize threats & maximize ROI opportunities from user reviews of your locations & products.

Our customers

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Next Steps

Your customers exist in a “digital first” world. ICUC has the comprehensive social listening, monitoring, and tracking tools to help you understand them. Contact us today.